.widget-app{background:#fff;flex-direction:column;height:100dvh;display:flex;overflow:hidden}.widget-toolbar{background:#fff;border-bottom:1px solid #e0e3e9;flex:0 0 42px;justify-content:space-between;align-items:center;padding:0 14px;font-size:13px;font-weight:600;display:flex}.widget-toolbar button{background:0 0;border:0;padding:4px 12px;font-size:24px}.widget-entry{padding:28px 22px;overflow:auto}.widget-entry img{width:55px}.widget-entry h1{font-size:24px}.widget-entry p{line-height:1.6}.widget-privacy{color:#626b7b;font-size:12px}.widget-loading{padding:20px}.widget-app .customer-page{flex:1;height:auto;min-height:0;padding:0}.widget-end{flex:none;margin:4px 12px 8px;padding:6px}.widget-feedback{border-top:1px solid #e0e3e9;flex:none;max-height:42dvh;padding:8px 14px;overflow:auto}.widget-feedback p{margin:4px 0 8px}.widget-feedback [role=group]{gap:8px;margin-bottom:8px;display:flex}.widget-feedback [aria-pressed=true]{background:#e4f8f1;border-color:#23805f}.widget-feedback label{font-size:12px;display:block}.widget-feedback textarea{resize:vertical;width:100%;min-height:40px;display:block}.widget-app .customer-page-header{padding:10px 12px}.widget-app .customer-test-notice{padding:6px 10px;font-size:11px}.widget-app .customer-test-identity{display:none}.widget-app .customer-layout{border:0;border-radius:0}.widget-app .timeline-shell{overflow:hidden}@media (width<=330px){.widget-app .composer-count{display:none}}.widget-app .customer-history,.widget-app .customer-conversation{border-radius:0}.widget-app .customer-start{padding:20px}.widget-app .customer-start h2{font-size:20px}@media (height<=460px){.widget-app .customer-page-header,.widget-app .customer-test-notice{display:none}.widget-toolbar{flex-basis:32px}.widget-app .widget-header{padding:8px 10px}.widget-app .customer-heading p{font-size:10px}.widget-app .customer-chat .composer{padding:6px 10px}.widget-app .customer-chat .resolved-bar,.widget-app .customer-start{padding:8px}.widget-app .customer-start svg{display:none}.widget-app .customer-start h2{margin:4px 0;font-size:16px}.widget-app .customer-start p{margin:4px 0}}:root{--canvas:#fff;--ink:#252934;--muted:#707b90;--border:#e4e8ef;--accent:#dc3046;--accent-tint:#fff1f4;--bubble:#fae6eb;--navy:#242b37;--font:Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--surface:#fff;--pane:#fafbfc;--sunken:#f5f6fa;--hover:#f0f2f6;--button-hover:#f6f7f9;--toolbar-hover:#f2f4f7;--bubble-incoming:#f0f2f6;--chip-surface:#eef0f5;--info-surface:#f7f3ff;--login-intro:#f9d9eb;--login-ink:#49002e;--login-muted:#647187;--login-accent:#e5007d;--login-accent-hover:#c6006d;--login-button-ink:#fff;--login-focus:#9c0061;--quote-surface:#f5f2f8;--quote-draft-surface:#f7f5f9;--attachment-surface:#f4f3f9;--ink-secondary:#586375;--ink-tertiary:#626d81;--ink-label:#64748b;--ink-meta:#697288;--icon:#657087;--icon-strong:#566176;--icon-disabled:#929baa;--link:#215c9e;--success-ink:#176d66;--border-strong:#dce0e7;--border-focus:#acb5c3;--identity-line:#e6e9ef;--focus-ring:#ee037638;--focus-alt:#7d28ab;--accent-fill:#dc3046;--accent-fill-hover:#c51943;--accent-line:#f2ccd4;--unread-ink:#b91f36;--tab-selected-surface:#fce4f2;--tab-selected-ink:#9d175c;--tab-selected-line:#e390bc;--avatar-surface:#fbe4e9;--avatar-ink:#9d344d;--avatar-staff-surface:#e9edf3;--avatar-staff-ink:#526074;--avatar-agent-ink:#616e83;--note-surface:#fff8df;--note-line:#f1e5b8;--note-ink:#92631d;--note-meta:#967b4c;--note-composer:#fffcf1;--note-draft-surface:#fffefa;--note-draft-line:#e7d5a8;--note-warning:#947124;--mention-surface:#fff7dd;--snooze-surface:#fff5dc;--warning-surface:#fff5df;--warning-line:#e9cf96;--warning-ink:#785719;--caution-surface:#fff4df;--caution-ink:#78531c;--flag-surface:#fdf0e1;--flag-ink:#8a4a12;--danger-surface:#fff3f3;--danger-line:#f5d6dc;--danger-ink:#a2213e;--send-error-surface:#fff1f2;--send-error-line:#e7a7b2;--send-error-ink:#b12344;--error-ink:#8f4223;--limit-ink:#a33737;--ai-surface:#faf9fd;--ai-line:#dedce9;--ai-divider:#e6e1ec;--ai-divider-soft:#e8e4ed;--ai-preview-line:#e5e0eb;--ai-review-line:#d9d4e2;--ai-ink:#65517d;--ai-reply-ink:#596579;--ai-guide-ink:#526078;--ai-stale:#985b23;--ai-ready:#30856b;--ai-status-surface:#f3f4f7}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--canvas:#16191f;--ink:#e4e7ed;--muted:#9aa2b2;--border:#2c313b;--accent:#f4667a;--accent-tint:#3a1d25;--bubble:#3a2530;--navy:#0d0f13;--surface:#1c2027;--pane:#13161b;--sunken:#111318;--hover:#272c35;--button-hover:#262b34;--toolbar-hover:#272c35;--bubble-incoming:#242932;--chip-surface:#2a2f39;--info-surface:#241f33;--login-intro:#332031;--login-ink:#ffeff8;--login-muted:#b5afc0;--login-accent:#e5007d;--login-accent-hover:#c6006d;--login-button-ink:#fff;--login-focus:#ff99cf;--quote-surface:#262230;--quote-draft-surface:#262230;--attachment-surface:#262230;--ink-secondary:#a7afbe;--ink-tertiary:#a0a9b9;--ink-label:#9ea7b8;--ink-meta:#98a1b2;--icon:#9aa3b4;--icon-strong:#a7afbe;--icon-disabled:#5d6575;--link:#86b6f0;--success-ink:#63cbbd;--border-strong:#363c48;--border-focus:#5b6474;--identity-line:#2c313b;--focus-ring:#ff5c9a80;--focus-alt:#c590ec;--accent-line:#6a2c3a;--unread-ink:#ff8094;--tab-selected-surface:#43203a;--tab-selected-ink:#f7a8d3;--tab-selected-line:#7d3762;--avatar-surface:#4a2430;--avatar-ink:#f6b3c2;--avatar-staff-surface:#2b313c;--avatar-staff-ink:#b9c1cf;--avatar-agent-ink:#b0b9c8;--note-surface:#2b2516;--note-line:#57491f;--note-ink:#e8c272;--note-meta:#c9b088;--note-composer:#1f1c14;--note-draft-surface:#252116;--note-draft-line:#5d4d24;--note-warning:#e2bf6c;--mention-surface:#2b2516;--snooze-surface:#2e2717;--warning-surface:#2f2716;--warning-line:#6b5527;--warning-ink:#ecc77c;--caution-surface:#2f2716;--caution-ink:#ecc77c;--flag-surface:#33261a;--flag-ink:#f1b47a;--danger-surface:#3a1a20;--danger-line:#6a2a36;--danger-ink:#ff97a6;--send-error-surface:#3a1a20;--send-error-line:#7a3040;--send-error-ink:#ff97a6;--error-ink:#f3a27a;--limit-ink:#f39191;--ai-surface:#1c1b24;--ai-line:#353145;--ai-divider:#312d3d;--ai-divider-soft:#312d3d;--ai-preview-line:#3a3549;--ai-review-line:#3a3549;--ai-ink:#c7b5e6;--ai-reply-ink:#a9b1c0;--ai-guide-ink:#a9b1c0;--ai-stale:#e7a76a;--ai-ready:#5fc79c;--ai-status-surface:#2a2f39}.login-screen{background:var(--canvas);min-height:100dvh;color:var(--login-ink);isolation:isolate;grid-template-columns:57.1% 42.9%;display:grid}.login-intro{background:var(--login-intro);min-height:max(680px,100dvh);padding:44px clamp(36px,4.3vw,64px);position:relative}.login-mark{width:clamp(140px,11.8vw,176px);height:auto;display:block}.login-brand{z-index:1;margin-top:28px;position:relative}.login-brand h1{letter-spacing:-.075em;margin:0 0 -8px;font-family:Arial Black,Segoe UI,Arial,sans-serif;font-size:clamp(88px,10.7vw,160px);font-weight:900;line-height:.98}.login-brand p{letter-spacing:-.025em;max-width:560px;margin:0;font-size:clamp(22px,2.35vw,35px);font-weight:650;line-height:1.2}.login-mascot{z-index:0;pointer-events:none;-webkit-user-select:none;user-select:none;width:min(104.7%,122.989dvh - 344.368px);max-width:none;height:auto;position:absolute;bottom:5%;right:-10.35%}.login-form{z-index:1;justify-content:center;align-items:center;padding:48px clamp(32px,4.6vw,68px);display:flex;position:relative}.login-form-inner{text-align:center;width:100%;max-width:504px}.login-form h2{color:var(--login-ink);margin:0 0 22px;font-size:clamp(28px,3.1vw,46px);font-weight:750;line-height:1.2}.login-form p{color:var(--login-ink);margin:0 0 42px;font-size:clamp(16px,1.35vw,20px);line-height:1.65}.login-screen .login-action{border-color:var(--login-accent);background:var(--login-accent);width:100%;min-height:74px;color:var(--login-button-ink);border-radius:12px;justify-content:space-between;gap:16px;padding:18px 28px;font-size:clamp(16px,1.55vw,23px);font-weight:650}.login-screen .login-action:hover{background:var(--login-accent-hover);border-color:var(--login-accent-hover)}.login-screen .login-action:focus-visible{outline:3px solid var(--login-focus);outline-offset:4px}.login-screen .login-action:disabled{opacity:.65}.login-action-content{text-align:left;align-items:center;gap:20px;display:flex}.login-action-content img,.login-action>svg{flex:none}.login-action-content img{width:32px;height:32px}.login-form .login-access-help{color:var(--login-muted);margin:34px 0 0;font-size:clamp(14px,1.15vw,17px);line-height:1.6}.login-foot{color:var(--login-muted);justify-content:center;align-items:center;gap:9px;margin-top:42px;font-size:16px;display:flex}.login-form .error-banner{text-align:left;margin-bottom:24px}.login-form .local-workbench-link{color:var(--login-ink);margin-bottom:24px;display:inline-block}@media (width>=1800px){.login-intro{padding:48px clamp(72px,5vw,160px)}.login-mark{width:clamp(176px,8vw,224px)}.login-brand{margin-top:36px}.login-brand h1{font-size:clamp(160px,8.8vw,240px)}.login-brand p{max-width:720px;font-size:clamp(35px,1.8vw,42px)}.login-mascot{width:min(100% - 240px,122.989dvh - 137.747px);bottom:40px;right:calc(-1*clamp(80px,4.1vw,120px))}.login-form-inner{max-width:clamp(520px,26vw,660px)}.login-form h2{margin-bottom:28px;font-size:clamp(46px,2.55vw,60px)}.login-form p{margin-bottom:48px;font-size:clamp(20px,1.1vw,24px)}.login-screen .login-action{min-height:clamp(74px,4vw,96px);font-size:clamp(23px,1.2vw,28px)}.login-form .login-access-help{margin:40px 0 0;font-size:clamp(17px,.9vw,20px)}.login-foot{margin-top:48px;font-size:18px}}@media (height<=900px) and (width>=901px) and (width<=1799px){.login-mascot{bottom:28px;right:-9%}}@media (width<=1100px) and (width>=901px){.login-intro{min-height:max(680px,100dvh);padding:36px}.login-brand p{max-width:400px}.login-screen .login-action{min-height:60px;padding:14px 18px}.login-action-content{gap:12px}}@media (width<=900px){.login-screen{grid-template-columns:1fr}.login-intro{min-height:0;padding:28px 28px 0}.login-mark{width:118px}.login-brand{margin-top:28px}.login-brand h1{margin-bottom:8px;font-size:clamp(66px,17vw,108px)}.login-brand p{max-width:300px;font-size:clamp(18px,4.5vw,24px)}.login-mascot{width:min(100%,430px);margin:16px auto -28px;display:block;position:relative;bottom:auto;left:auto;right:auto}.login-form{padding:58px 28px 36px}.login-form h2{margin-bottom:16px;font-size:28px}.login-form p{margin-bottom:26px;font-size:15px}.login-screen .login-action{min-height:58px;padding:14px 18px;font-size:16px}.login-action-content{gap:12px}.login-action-content img{width:24px;height:24px}.login-form .login-access-help{margin-top:22px;font-size:13px}.login-foot{margin-top:24px;font-size:13px}}.conversation-feedback{border-top:1px solid var(--border,#e0e3e9);flex:none;max-height:42dvh;padding:12px 16px;overflow:auto}.conversation-feedback>p{align-items:center;gap:8px;margin:0 0 8px;font-weight:600;display:flex}.conversation-feedback form{flex-direction:column;gap:8px;display:flex}.conversation-feedback label{flex-direction:column;gap:4px;font-size:14px;display:flex}.conversation-feedback textarea{width:100%;min-height:44px;max-height:100px;font:inherit;resize:vertical;font-size:16px}.chat-rating,.chat-closing-actions{flex-wrap:wrap;gap:8px;display:flex}.chat-rating button{justify-content:center;align-items:center;gap:4px;min-width:44px;min-height:44px;display:flex}.chat-rating button[aria-pressed=true]{color:var(--brand,#23805f);background:var(--surface-hover,#e4f8f1)}.chat-end-control{padding:4px 16px 8px}.chat-end-control>button{align-items:center;gap:8px;display:inline-flex}.chat-end-control p{margin:4px 0 8px}.conversation-feedback button,.chat-end-control button,.chat-closing-actions button{min-height:44px}.mobile-signout{display:none}@media (width<=760px){.mobile-signout{display:inline-flex}}*{box-sizing:border-box}body{background:var(--canvas);color:var(--ink);font:14px/1.5 var(--font);margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer;border:1px solid var(--border);background:var(--surface);color:var(--ink);border-radius:6px;justify-content:center;align-items:center;gap:8px;padding:9px 14px;font-weight:600;transition:background .15s,box-shadow .15s;display:inline-flex}button:hover{background:var(--button-hover)}button:disabled{opacity:.45;cursor:not-allowed}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid var(--focus-ring);outline-offset:2px}input,textarea,select{color:var(--ink);border:1px solid var(--border);background:var(--surface);border-radius:6px}input{min-width:0;padding:11px}textarea{resize:none;width:100%;min-height:94px;padding:14px;line-height:1.6}select{padding:6px;font-size:12px}.primary{background:var(--accent-fill);border-color:var(--accent-fill);color:#fff}.primary:hover{background:var(--accent-fill-hover)}.quiet{color:var(--muted);background:0 0;border:0}h1,h2,h3,p{margin-top:0}h1,h2,h3{letter-spacing:-.035em}h2{margin-bottom:20px;font-size:18px;line-height:1.3}.wordmark{letter-spacing:-.8px;white-space:nowrap;font-size:24px;font-weight:750}.wordmark>span{color:var(--muted);margin-left:8px;font-size:20px;font-weight:500}.muted{color:var(--muted)}.avatar{background:var(--avatar-surface);color:var(--avatar-ink);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:46px;height:46px;font-size:16px;font-weight:600;display:inline-flex}.avatar.small{background:var(--avatar-staff-surface);width:30px;height:30px;color:var(--avatar-staff-ink);font-size:12px}.connection{white-space:nowrap;align-items:center;gap:8px;font-size:12px;display:inline-flex}.connection i,.status-dot{background:#20b77d;border-radius:50%;flex-shrink:0;width:8px;height:8px;display:inline-block}.connection.reconnecting i,.status-dot.queued,.status-dot.waiting_customer{background:#d59a35}.status-dot.resolved{background:#8d97a7}.error-banner{background:var(--danger-surface);border-bottom:1px solid var(--danger-line);color:var(--danger-ink);justify-content:space-between;gap:12px;padding:12px 18px;font-size:13px;display:flex}.error-banner button{color:inherit;background:0 0;border:0;padding:0 4px;font-size:20px}.workspace{grid-template-rows:64px minmax(0,1fr);grid-template-columns:68px 306px minmax(350px,1fr) 292px;height:100dvh;display:grid;overflow:hidden}.rail{background:var(--navy);flex-direction:column;grid-row:1/-1;align-items:center;gap:24px;padding:15px 0;display:flex}.rail-logo{object-fit:contain;background:#fff;border-radius:9px;width:43px;height:43px;padding:2px}.rail button{color:#f4f5f8;background:0 0;border:0;border-radius:0;width:68px;height:54px;padding:15px}.rail button.rail-active{border-left:4px solid var(--accent);background:#ffffff0d}.rail-spacer{flex:1}.workspace-header{border-bottom:1px solid var(--border);grid-column:2/-1;justify-content:space-between;align-items:center;padding:0 25px;display:flex}.header-right{align-items:center;gap:12px;font-size:13px;display:flex}.header-divider{border-left:1px solid var(--border);height:25px;margin:0 8px}.inbox-pane{border-right:1px solid var(--border);flex-direction:column;min-height:0;display:flex}.inbox-heading{justify-content:space-between;align-items:center;padding:21px 21px 14px;display:flex}.inbox-heading h1{margin:0;font-size:24px}.inbox-heading select{color:var(--muted);border:0;max-width:92px}.search-box{border:1px solid var(--border);color:var(--muted);border-radius:6px;align-items:center;gap:8px;margin:0 20px 12px;padding:0 11px;display:flex}.search-box input{border:0;width:100%;padding:10px 0;font-size:13px}.inbox-tabs{border-bottom:1px solid var(--border);gap:19px;padding:0 20px;display:flex}.inbox-tabs button,.composer-tabs button{color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;padding:14px 1px 12px;font-size:13px;font-weight:500}.inbox-tabs button.selected,.composer-tabs button.selected{border-color:var(--accent);color:var(--accent);font-weight:650}.conversation-list{flex:1;overflow:auto}.conversation-row{border:0;border-bottom:1px solid var(--border);text-align:left;border-radius:0;align-items:flex-start;gap:13px;width:100%;min-height:113px;padding:20px;font-weight:400;display:flex}.conversation-row.selected{background:var(--accent-tint)}.row-content{flex:1;min-width:0}.row-title{justify-content:space-between;align-items:center;gap:7px;display:flex}.row-title strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.row-title time{color:var(--muted);flex-shrink:0;font-size:11px}.row-preview{white-space:nowrap;text-overflow:ellipsis;color:var(--muted);margin:4px 0 7px;font-size:12px;display:block;overflow:hidden}.row-meta{color:var(--muted);align-items:center;gap:10px;font-size:11px;display:flex}.guest{background:var(--chip-surface);color:var(--ink-tertiary);white-space:nowrap;letter-spacing:0;border-radius:10px;padding:1px 9px;font-size:11px;font-weight:500}.unread-dot{background:var(--accent);border-radius:50%;width:7px;height:7px;margin-left:auto;display:inline-block}.inbox-footer{border-top:1px solid var(--border);color:var(--muted);align-items:center;gap:6px;padding:14px 20px;font-size:11px;display:flex}.conversation-pane{flex-direction:column;min-width:0;min-height:0;display:flex}.conversation-header{border-bottom:1px solid var(--border);align-items:center;gap:13px;min-height:104px;padding:22px;display:flex}.conversation-person{flex:1;min-width:0}.conversation-person h2{flex-wrap:wrap;align-items:center;gap:10px;margin:0 0 5px;font-size:19px;display:flex}.conversation-person p{color:var(--muted);margin:0;font-size:12px}.conversation-actions{align-items:center;gap:7px;display:flex}.conversation-actions button{padding:9px 10px;font-size:12px}.conversation-actions .icon-button{padding:9px}.back-button{display:none}.timeline{scrollbar-width:thin;flex:1;min-height:0;padding:24px;overflow-y:auto}.date-divider{text-align:center;color:var(--muted);margin:0 0 27px;font-size:11px}.message{align-items:flex-start;gap:12px;max-width:88%;margin-bottom:29px;display:flex}.message .avatar{width:33px;height:33px;font-size:11px}.message-content{flex:1;min-width:0}.message-body{background:var(--bubble-incoming);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:9px;padding:14px 17px;font-size:14px;line-height:1.6}.message.outgoing{flex-direction:row-reverse;margin-left:auto}.outgoing .message-body{background:var(--bubble)}.outgoing .avatar{background:var(--avatar-staff-surface);color:var(--avatar-agent-ink)}.message-meta{color:var(--muted);align-items:center;gap:6px;margin-top:6px;font-size:10px;display:flex}.outgoing .message-meta{justify-content:flex-end}.private-note{background:var(--note-surface);border:1px solid var(--note-line);border-radius:7px;margin:18px 0;padding:14px 17px}.private-note>div{color:var(--note-ink);flex-wrap:wrap;align-items:center;gap:7px;font-size:11px;display:flex}.private-note>div>span{color:var(--note-meta);margin-left:auto;font-size:10px}.private-note p{white-space:pre-wrap;overflow-wrap:anywhere;margin:9px 0 0;font-size:13px}.composer{border-top:1px solid var(--border);background:var(--canvas);padding:0 20px 18px}.composer-tabs{gap:24px;margin-bottom:13px;display:flex}.composer-footer{justify-content:space-between;align-items:center;gap:12px;margin-top:12px;display:flex}.composer-footer>span{color:var(--muted);font-size:11px}.composer-footer button{padding:9px 16px;font-size:12px}.note-mode{background:var(--note-composer)}.note-warning{color:var(--note-warning);align-items:center;gap:7px;margin-bottom:9px;font-size:11px;display:flex}.details-pane{border-left:1px solid var(--border);padding:24px 21px;overflow:auto}.details-pane h2{margin:0 0 27px;font-size:16px}.details-pane dl{margin:0}.details-pane dl>div{justify-content:space-between;gap:13px;margin-bottom:22px;font-size:12px;display:flex}.details-pane dt{color:var(--muted);flex-shrink:0}.details-pane dd{text-align:right;align-items:center;gap:7px;margin:0;line-height:1.7;display:flex}.details-pane section{border-top:1px solid var(--border);margin-top:29px;padding-top:27px}.empty-inbox,.empty-selection,.empty-timeline{text-align:center;color:var(--muted);flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:35px 24px;display:flex}.empty-inbox strong{color:var(--ink);margin-top:10px;font-weight:600}.empty-inbox p{margin:0;font-size:12px}.empty-selection{flex:1}.empty-selection h2{margin:15px 0 0;font-size:20px}.empty-selection p,.empty-timeline p{max-width:280px;margin:0;font-size:13px}.empty-timeline{min-height:250px}.empty-timeline h3{color:var(--ink);margin:12px 0 0;font-size:16px}.field{flex-direction:column;gap:9px;margin:20px 0;font-size:12px;font-weight:600;display:flex}.field input{font-weight:400}.load-screen{flex-direction:column;justify-content:center;align-items:center;gap:20px;min-height:100dvh;display:flex}.load-screen img{width:75px}.load-screen h1{margin:0;font-size:24px}.load-screen p{color:var(--muted);margin:0}.sr-only{clip:rect(0, 0, 0, 0);border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (width>=1600px){.workspace{grid-template-columns:74px 335px minmax(450px,1fr) 320px}.message{max-width:82%}.timeline{padding:30px}.conversation-row{padding:23px}}@media (width<=1250px){.workspace{grid-template-columns:62px 278px minmax(330px,1fr)}.rail button{width:62px}.details-pane{display:none}.conversation-header{padding:18px}}@media (width<=760px){.workspace{grid-template-rows:58px minmax(0,1fr);grid-template-columns:minmax(0,1fr)}.rail,.details-pane{display:none}.workspace-header{grid-column:1;padding:0 17px}.wordmark{font-size:20px}.wordmark>span{font-size:16px}.header-right{gap:8px}.header-right .agent-name,.header-divider{display:none}.inbox-pane,.conversation-pane{grid-area:2/1}.mobile-hidden{display:none}.back-button{border:0;padding:0;display:inline-flex}.conversation-header{gap:8px;min-height:84px;padding:15px 12px}.conversation-header>.avatar{width:34px;height:34px;font-size:12px}.conversation-person h2{text-overflow:ellipsis;white-space:nowrap;gap:5px;font-size:15px;display:block;overflow:hidden}.conversation-person .guest,.conversation-actions .icon-button{display:none}.conversation-actions button{padding:8px;font-size:11px}.timeline{padding:20px 14px}.message{max-width:97%}.message-body{font-size:13px}.message .avatar{width:27px;height:27px;font-size:10px}.composer{padding:0 14px 14px}.composer textarea{min-height:80px}}@media (width<=400px){.workspace-header .wordmark>span{display:none}}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}.timeline-shell{flex-direction:column;flex:1;min-height:0;display:flex;position:relative}.timeline-shell .timeline{overscroll-behavior:contain;overflow-anchor:none}.typing-status{min-height:26px;color:var(--muted);padding:3px 22px 6px;font-size:12px}.history-controls,.pagination{justify-content:space-between;align-items:center;gap:8px;display:flex}.history-controls{flex-wrap:wrap;justify-content:center;margin-bottom:12px}.history-controls:empty{display:none}.history-controls button,.pagination button{padding:6px 9px;font-size:11px}.pagination{border-top:1px solid var(--border);padding:10px;font-size:11px}.pagination span{text-align:center}.unread-divider{text-align:center;color:var(--accent);border-top:1px solid var(--accent);margin:10px 0 18px;padding:9px;font-size:11px}.jump-latest{white-space:nowrap;z-index:2;padding:8px 12px;font-size:12px;position:absolute;bottom:35px;left:50%;transform:translate(-50%);box-shadow:0 4px 18px #16213c20}.receipt{white-space:nowrap;align-items:center;gap:3px;display:inline-flex}.receipt.read{color:var(--success-ink)}.message-tools{gap:3px;margin-top:3px;display:flex}.outgoing .message-tools{justify-content:flex-end}.message-tools button{color:var(--muted);background:0 0;border:0;padding:4px 7px}.message-tools button:hover,.message-tools button:focus-visible{color:var(--accent);background:var(--accent-tint)}.quoted-message{text-align:left;border-left:3px solid var(--accent);background:var(--quote-surface);border-radius:5px;width:100%;margin-bottom:4px;padding:7px 10px;font-size:12px;display:block}.quoted-message strong,.quoted-message span{display:block}.quoted-message span{text-overflow:ellipsis;white-space:nowrap;max-width:100%;font-weight:400;overflow:hidden}.highlight-message .message-body{outline:2px solid var(--accent);outline-offset:3px}.message-body a{color:var(--link);text-decoration:underline}.composer textarea{resize:vertical;max-height:180px}.composer-quote{border-left:3px solid var(--accent);background:var(--quote-draft-surface);align-items:center;gap:10px;margin:10px 0;padding:8px 10px;font-size:12px;display:flex}.composer-quote>div{flex:1;min-width:0}.composer-quote span{white-space:nowrap;text-overflow:ellipsis;display:block;overflow:hidden}.composer-quote button{padding:3px 8px}.composer-extras{color:var(--muted);align-items:center;gap:12px;font-size:11px;display:flex}.composer-extras>button{padding:5px 8px;font-size:11px}.composer-extras>span{margin-left:auto}.composer-extras .limit-reached{color:var(--limit-ink)}.emoji-menu{position:relative}.emoji-menu summary{cursor:pointer;padding:5px;font-size:19px}.emoji-menu>div{background:var(--surface);border:1px solid var(--border);z-index:5;border-radius:8px;padding:6px;display:flex;position:absolute;bottom:100%;left:0;box-shadow:0 4px 18px #16213c20}.emoji-menu button{border:0;padding:6px;font-size:18px}.pending-send,.inline-error{color:var(--error-ink);padding:8px 0;font-size:12px}.pending-send button{margin-left:8px;padding:5px 8px;font-size:11px}.pending-send-error{border:1px solid var(--send-error-line);background:var(--send-error-surface);color:var(--send-error-ink);border-radius:8px;flex-wrap:wrap;align-items:flex-start;gap:8px;margin:8px 0;padding:12px;font-size:13px;line-height:1.5;display:flex}.pending-send-error span{overflow-wrap:anywhere;flex:280px;min-width:0}.pending-send-error button{flex-shrink:0;margin-left:0}.inbox-filters{gap:8px;padding:0 20px 12px;display:flex}.inbox-filters>*{width:50%;min-width:0;padding:6px 8px;font-size:11px}.inbox-tabs{gap:14px}.inbox-tabs button{white-space:nowrap;font-size:12px}.inbox-tabs button>span{font-size:10px}.notification-settings{font-size:12px;position:relative}.notification-settings summary{cursor:pointer;padding:6px}.notification-settings>div{z-index:20;background:var(--surface);border:1px solid var(--border);border-radius:9px;width:250px;padding:16px;position:absolute;top:100%;right:0;box-shadow:0 6px 22px #16213c20}.notification-settings p{color:var(--muted);margin-bottom:0;font-size:11px}.checkbox-label{align-items:center;gap:8px;margin:9px 0;font-size:12px;display:flex!important}.checkbox-label input{flex-shrink:0;height:16px;width:16px!important}.classification label{margin:9px 0;font-size:12px;display:block}.classification input,.classification select{width:100%;margin-top:5px;font-size:12px;display:block}.classification small{color:var(--muted);margin-bottom:10px;font-size:11px;display:block}.classification button{padding:7px 10px;font-size:11px}.previous-conversations>button{text-align:left;flex-direction:column;align-items:start;width:100%;margin-bottom:5px;padding:8px;font-size:11px;display:flex}.previous-conversations small{color:var(--muted);font-weight:400}.saved-replies-dialog{border:1px solid var(--border);width:min(650px,100vw - 28px);max-height:90dvh;color:var(--ink);background:var(--canvas);border-radius:12px;padding:24px;overflow:auto}.saved-replies-dialog::backdrop{background:#15233b80}.saved-replies-dialog header{justify-content:space-between;align-items:center;gap:14px;display:flex}.saved-replies-dialog h2{margin:0;font-size:21px}.saved-replies-dialog h3{margin:18px 0 8px;font-size:15px}.saved-replies-dialog .muted{font-size:12px}.saved-replies-dialog label{margin:10px 0;font-size:12px;display:block}.saved-replies-dialog input,.saved-replies-dialog textarea{width:100%;margin-top:5px;display:block}.saved-replies-dialog textarea{min-height:105px}.saved-reply-list{max-height:280px;margin:12px 0;overflow:auto}.saved-reply-list article{border:1px solid var(--border);border-radius:7px;margin-bottom:8px;padding:12px}.saved-reply-list article>div{justify-content:space-between;gap:12px;font-size:13px;display:flex}.saved-reply-list small{color:var(--muted);font-size:10px}.saved-reply-list p{white-space:pre-wrap;overflow-wrap:anywhere;max-height:100px;font-size:12px;overflow:auto}.saved-reply-list footer,.form-actions{gap:8px;display:flex}.saved-reply-list button,.form-actions button{padding:7px 10px;font-size:12px}.mobile-conversation-details{display:none}.availability-control{align-items:center;gap:6px;font-size:12px;display:flex}.availability-control select,.queue-filter{border:1px solid var(--border);background:var(--surface);border-radius:7px;padding:7px}.queue-filter{width:calc(100% - 40px);margin:0 20px 12px}.service-notice{background:var(--info-surface);border-bottom:1px solid var(--border);padding:12px 20px;font-size:13px}.operations-dialog{border:1px solid var(--border);width:min(960px,94vw);max-height:90dvh;color:var(--ink);background:var(--canvas);border-radius:14px;padding:24px}.operations-dialog::backdrop{background:#11182780}.operations-dialog>header{justify-content:space-between;align-items:start;gap:20px;display:flex}.operations-dialog h2{margin:0}.operations-dialog p{font-size:13px;line-height:1.6}.operations-tabs{border-bottom:1px solid var(--border);flex-wrap:wrap;gap:8px;margin-bottom:18px;padding:12px 0;display:flex}.operations-tabs button{text-transform:capitalize}.operations-tabs .selected{background:var(--tab-selected-surface);color:var(--tab-selected-ink);border-color:var(--tab-selected-line)}.operations-cards{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px;margin-top:15px;display:grid}.operations-cards article{border:1px solid var(--border);border-radius:10px;padding:18px}.operations-cards h3{margin:0 0 10px;font-size:16px}.operations-cards dl{gap:24px;display:flex}.operations-cards dt{color:var(--ink-label);font-size:12px}.operations-cards dd{margin:4px 0;font-size:20px;font-weight:600}.operations-form{gap:14px;max-width:620px;padding-top:16px;display:grid}.operations-form label,.transfer-control label{gap:6px;font-size:13px;display:grid}.operations-form input,.operations-form select,.operations-form textarea,.transfer-control select,.transfer-control textarea,.audit-filters input,.audit-filters select{border:1px solid var(--border);background:var(--surface);width:100%;min-width:0;font:inherit;border-radius:7px;padding:9px}.operations-form textarea,.transfer-control textarea{resize:vertical;min-height:74px}.operations-form .check-field{align-items:center;gap:8px;display:flex}.operations-form .check-field input{width:auto}.operations-form fieldset{border:1px solid var(--border);border-radius:8px;gap:10px;padding:14px;display:grid}.hours-row{align-items:center;gap:8px;display:flex}.hours-row .check-field{flex-shrink:0;width:140px}.hours-row input[type=time]{max-width:120px}.transfer-control form{gap:10px;margin-top:12px;display:grid}.audit-filters{gap:12px;display:flex}.audit-list{padding:0;list-style:none}.audit-list li{border-bottom:1px solid var(--border);gap:6px;padding:16px 0;font-size:13px;display:grid}.audit-list span{color:var(--ink-label)}.audit-list pre{white-space:pre-wrap;overflow-wrap:anywhere;background:var(--sunken);padding:12px}@media (width<=1100px){.header-right{gap:8px}.agent-name{display:none}}@media (width<=760px){.availability-control>span{display:none}.workspace-header{flex-wrap:wrap;height:auto}.operations-dialog{padding:16px}.hours-row{flex-wrap:wrap}}@media (width<=1100px){.mobile-conversation-details{border-bottom:1px solid var(--border);max-height:240px;padding:8px 14px;font-size:12px;display:block;overflow:auto}.mobile-conversation-details summary{cursor:pointer}.mobile-conversation-details section{margin:10px 0}.mobile-conversation-details h2{font-size:13px}}@media (width<=760px){.notification-settings{font-size:10px}.timeline-shell .timeline{padding:14px}.message{margin-bottom:16px}.composer-tabs{margin-bottom:5px}.composer-tabs button{padding-top:9px;padding-bottom:8px}.composer-footer{margin-top:6px}.conversation-actions .icon-button{padding:6px;display:inline-flex}.conversation-header{flex-wrap:wrap}.conversation-actions{margin-left:auto}.saved-replies-dialog{padding:16px}}.workflow-section,.workflow-section form{gap:9px;display:grid}.workflow-section label,.saved-views label,.activity-dialog>label{gap:5px;font-size:12px;display:grid}.workflow-section input,.workflow-section select,.workflow-section textarea,.saved-views input,.saved-views select,.bulk-actions input,.bulk-actions select,.activity-dialog select{border:1px solid var(--border);background:var(--surface);width:100%;min-width:0;font:inherit;border-radius:6px;padding:8px}.workflow-section small,.saved-views small,.attachment-composer small{color:var(--ink-secondary);font-size:11px;line-height:1.5}.workflow-section textarea{resize:vertical;min-height:65px}.reminder-view-controls{gap:6px;display:flex}.reminder-view-controls button{flex:1;min-width:0}.reminder-view-controls button[aria-pressed=true]{border-color:var(--ink-secondary);background:var(--button-hover);font-weight:600}.reminder-list{max-height:240px;margin:0;padding:0;list-style:none;overflow:auto}.reminder-list li{border-bottom:1px solid var(--border);gap:5px;padding:10px 0;font-size:12px;display:grid}.reminder-list p{overflow-wrap:anywhere;white-space:pre-wrap;margin:0}.snooze-status{background:var(--snooze-surface);border-radius:6px;padding:8px;font-size:12px}.mention-picker summary,.activity-dialog summary{cursor:pointer;padding:5px 0}.conversation-row-with-select{border-bottom:1px solid var(--border);align-items:center;display:flex}.conversation-row-with-select>input{accent-color:var(--brand);flex-shrink:0;margin-left:10px}.conversation-row-with-select .conversation-row{border-bottom:0;flex:1;min-width:0;padding-left:9px}.bulk-actions{flex-shrink:0;max-height:290px;font-size:12px;overflow:auto}.bulk-actions:has(details){background:var(--sunken);border:1px solid var(--border);border-radius:8px;margin:0 12px 10px;padding:10px}.bulk-actions details>select,.bulk-actions details>input{margin:5px 0}.bulk-actions p{margin:7px 0;line-height:1.5}.bulk-targets{max-height:70px;overflow:auto}.activity-dialog{border:1px solid var(--border);width:min(620px,100vw - 24px);max-height:min(760px,100dvh - 32px);color:var(--ink);background:var(--canvas);border-radius:12px;padding:0;overflow:hidden;box-shadow:0 16px 60px #16253729}.activity-dialog[open]{flex-direction:column;display:flex}.activity-dialog::backdrop{background:#16253766}.activity-dialog .activity-header{flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px 12px;display:flex}.activity-dialog h2{margin:0;font-size:18px}.activity-header p{color:var(--ink-secondary);margin:3px 0 0;font-size:12px}.activity-count,.activity-filters span{min-width:19px;color:var(--accent);background:var(--accent-tint);font-variant-numeric:tabular-nums;border-radius:5px;padding:1px 5px;font-size:12px}.activity-toolbar{border-bottom:1px solid var(--border);flex-shrink:0;gap:6px;padding:0 20px 10px;display:grid}.activity-filters,.activity-bulk-actions{flex-wrap:wrap;align-items:center;gap:4px;display:flex}.activity-filters button,.activity-bulk-actions button{background:0 0;border-color:#0000;min-height:40px;padding:8px 10px;font-size:12px}.activity-filters button[aria-pressed=true]{background:var(--accent-tint);color:var(--accent)}.activity-filters button:hover,.activity-bulk-actions button:hover,.activity-icon-button:hover{background:var(--hover)}.activity-feedback{border-bottom:1px solid var(--border);margin:0;padding:10px 20px;font-size:12px}.activity-content{overscroll-behavior:contain;min-height:0;overflow-y:auto}.activity-footer{border-top:1px solid var(--border);flex-shrink:0;max-height:40dvh;padding:10px 20px;overflow-y:auto}.activity-footer .pagination{margin:0 0 10px;font-size:12px}.activity-preferences summary{padding:8px 0;font-size:12px;font-weight:600}.activity-preferences p{color:var(--ink-secondary);margin:4px 0 12px;font-size:12px}.activity-dialog fieldset{border:0;gap:4px;margin:0;padding:0;display:grid}.activity-dialog .checkbox-label{min-height:36px;font-size:12px}.activity-list{margin:0;padding:0;list-style:none}.activity-list li{border:0;border-bottom:1px solid var(--border);align-items:stretch;gap:8px;margin:0;padding:12px 16px 12px 20px;display:flex}.activity-list li:last-child{border-bottom:0}.activity-list li.unread{background:var(--accent-tint)}.activity-list .activity-open{text-align:left;background:0 0;border:0;border-radius:4px;flex:1;justify-content:flex-start;align-items:flex-start;gap:12px;min-width:0;padding:0;font-weight:400;display:flex}.activity-event-icon{width:32px;height:32px;color:var(--ink-secondary);background:var(--hover);border-radius:8px;flex-shrink:0;place-items:center;display:grid}.unread .activity-event-icon{color:var(--accent);background:var(--canvas)}.activity-copy{gap:2px;min-width:0;font-size:12px;display:grid}.activity-row-heading{flex-wrap:wrap;align-items:baseline;gap:8px;display:flex}.activity-row-heading strong{font-size:13px;font-weight:600}.activity-unread-label{color:var(--unread-ink);font-size:12px}.activity-customer{overflow-wrap:anywhere}.activity-body{-webkit-line-clamp:2;color:var(--ink-secondary);overflow-wrap:anywhere;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.activity-row-meta{flex-direction:column;flex-shrink:0;justify-content:space-between;align-items:flex-end;min-width:88px;display:flex}.activity-row-meta time{color:var(--ink-secondary);white-space:nowrap;font-size:12px}.activity-row-actions{display:flex}.activity-dialog .activity-icon-button{min-width:44px;min-height:44px;color:var(--ink-secondary);background:0 0;border-color:#0000;padding:8px}.activity-empty{text-align:center;color:var(--ink-secondary);justify-items:center;gap:8px;margin:0;padding:40px 20px;font-size:13px;display:grid}.activity-empty strong{color:var(--ink)}@media (width<=480px){.activity-dialog .activity-header,.activity-toolbar,.activity-footer{padding-left:12px;padding-right:12px}.activity-list li{padding:12px}.activity-list .activity-open{gap:8px}.activity-filters button,.activity-bulk-actions button,.activity-dialog .checkbox-label{min-height:44px}.activity-preferences summary{min-height:44px;padding:12px 0}}.mention-picker{margin:5px 0;font-size:12px;position:relative}.mention-picker>div{background:var(--mention-surface);border-radius:6px;gap:9px;max-height:150px;padding:10px;display:grid;overflow:auto}.attachment-composer{margin:7px 0;font-size:12px}.attachment-tools{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.attachment-tools>small{flex-basis:100%}.attachment-drafts{gap:5px;max-height:120px;padding:0;list-style:none;display:grid;overflow:auto}.attachment-drafts li{background:var(--attachment-surface);border-radius:6px;justify-content:space-between;align-items:center;gap:10px;padding:5px 8px;display:flex}.attachment-drafts span{overflow-wrap:anywhere;min-width:0}.file-picker{border:1px solid var(--border);cursor:pointer;border-radius:6px;align-items:center;padding:8px 10px;display:inline-flex}.file-picker.disabled{opacity:.55;cursor:default}.file-picker input{opacity:0;width:1px;height:1px;position:absolute}.file-picker:focus-within{outline:2px solid var(--focus-alt);outline-offset:2px}.voice-recorder{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.voice-recorder audio{width:min(260px,100%);height:36px}.message-attachments{gap:8px;margin:5px 0;display:grid}.message-attachment{gap:5px;min-width:0;display:grid}.message-attachment img{object-fit:contain;border-radius:8px;max-width:min(280px,100%);max-height:220px}.message-attachment audio{width:min(280px,100%);height:40px}.message-attachment>a{overflow-wrap:anywhere;font-size:12px}@media (width<=1100px){.header-right{flex-wrap:wrap}}.workspace{--inbox-width:280px;--details-width:272px;--inbox-divider:6px;--details-divider:6px;grid-template-columns:56px var(--inbox-width) var(--inbox-divider) minmax(0, 1fr) var(--details-divider) var(--details-width);grid-template-rows:52px minmax(0,1fr)}.workspace .rail{grid-column:1;gap:18px;padding:9px 0}.workspace .rail-logo{border-radius:8px;width:34px;height:34px}.workspace .rail button{width:56px;height:44px;padding:11px}.workspace-header{gap:16px;min-width:0;padding:0 16px}.workspace-brand,.layout-controls{align-items:center;gap:8px;display:flex}.workspace-brand{flex-shrink:0}.workspace .wordmark{font-size:19px}.workspace .wordmark>span{font-size:14px}.workspace .header-right{gap:8px}.workspace .header-right>button{padding:7px 9px;font-size:12px}.workspace .layout-toggle{min-width:30px;min-height:30px;color:var(--ink-tertiary);background:0 0;border-color:#0000;padding:6px}.workspace .layout-toggle:hover{background:var(--hover);color:var(--ink)}.layout-controls{gap:2px}.theme-menu{position:relative}.theme-menu>summary{min-width:30px;min-height:30px;color:var(--ink-tertiary);cursor:pointer;border-radius:6px;justify-content:center;align-items:center;padding:6px;list-style:none;display:flex}.theme-menu>summary::-webkit-details-marker{display:none}.theme-menu>summary:hover,.theme-menu[open]>summary{background:var(--hover);color:var(--ink)}.theme-menu>summary:focus-visible{outline:3px solid var(--focus-ring);outline-offset:2px}.theme-menu-panel{z-index:45;border:1px solid var(--border);background:var(--surface);border-radius:8px;gap:2px;min-width:150px;padding:6px;display:grid;position:absolute;top:calc(100% + 6px);right:0;box-shadow:0 8px 24px #16213c20}.theme-menu-panel label{cursor:pointer;border-radius:6px;align-items:center;gap:8px;min-height:34px;padding:6px 8px;font-size:13px;display:flex}.theme-menu-panel label:hover{background:var(--hover)}.theme-menu-panel label:has(input:focus-visible){background:var(--hover)}.theme-menu-panel input{accent-color:var(--accent-fill);margin:0}.workspace .header-divider{height:20px;margin:0 2px}.workspace .inbox-pane{background:var(--pane);border-right:0;grid-area:2/2;min-width:0}.workspace .conversation-pane{grid-area:2/4}.notification-view-notice{border-bottom:1px solid var(--border);background:var(--pane);color:var(--muted);flex-wrap:wrap;flex-shrink:0;justify-content:space-between;align-items:center;gap:8px;padding:10px 16px;font-size:12px;display:flex}.notification-view-notice span{flex:240px}.notification-view-notice button{padding:6px 9px;font-size:12px}.workspace .details-pane{background:var(--pane);border-left:0;flex-direction:column;grid-area:2/6;gap:12px;min-width:0;padding:16px;display:flex}.workspace.inbox-collapsed{--inbox-divider:0px}.workspace.details-collapsed{--details-divider:0px}.workspace.inbox-collapsed .inbox-pane,.workspace.inbox-collapsed .inbox-resizer,.workspace.details-collapsed .details-pane,.workspace.details-collapsed .details-resizer{display:none}.pane-resizer{cursor:col-resize;touch-action:none;outline:none;grid-row:2;position:relative}.inbox-resizer{grid-column:3}.details-resizer{grid-column:5}.pane-resizer:after{content:"";background:var(--border);width:1px;position:absolute;top:0;bottom:0;left:2px}.pane-resizer:hover:after,.pane-resizer:focus-visible:after,.pane-resizer.is-resizing:after,.pane-resizer:active:after{background:var(--accent);width:3px;left:1px}.pane-resizer:focus-visible{background:var(--accent-tint)}.workspace .inbox-heading{gap:8px;padding:8px 14px 6px}.inbox-title{flex:1;min-width:0}.inbox-popover{min-width:0;position:relative}.inbox-popover-trigger{white-space:nowrap;justify-content:center;align-items:center;gap:7px;min-height:36px;display:flex}.inbox-popover-trigger svg{flex-shrink:0}.inbox-view-switcher .inbox-popover-trigger{background:0 0;border-color:#0000;justify-content:flex-start;max-width:100%;padding:4px 0;font-size:20px;font-weight:650}.inbox-view-switcher .inbox-popover-trigger>span{text-overflow:ellipsis;min-width:0;overflow:hidden}.inbox-view-switcher .inbox-popover-trigger .inbox-view-modified{color:var(--ink-secondary);flex-shrink:0;font-size:11px;font-weight:400}.inbox-popover-trigger:hover,.inbox-popover-trigger[aria-expanded=true]{background:var(--hover)}.inbox-popover-panel{z-index:45;overscroll-behavior:contain;border:1px solid var(--border);background:var(--canvas);width:min(320px,100vw - 76px);max-height:min(480px,100dvh - 180px);color:var(--ink);border-radius:8px;gap:12px;padding:14px;font-size:13px;font-weight:400;display:grid;position:absolute;top:calc(100% + 6px);left:0;overflow:auto;box-shadow:0 8px 24px #16213c20}.inbox-popover-panel[hidden]{display:none}.inbox-popover-heading{justify-content:space-between;align-items:center;gap:8px;display:flex}.inbox-popover-heading strong{font-size:14px}.inbox-popover-heading button{justify-content:center;align-items:center;min-width:32px;min-height:32px;padding:6px;display:flex}.inbox-popover-panel label{gap:5px;font-size:13px;display:grid}.inbox-popover-panel input,.workspace .inbox-popover-panel select{border:1px solid var(--border);width:100%;min-width:0;max-width:none;min-height:36px;color:var(--ink);background:var(--surface);font:inherit;border-radius:6px;padding:8px}.workspace .inbox-popover-panel .saved-views{gap:12px;margin:0;font-size:13px;display:grid}.inbox-search-controls{gap:6px;margin:0 14px 2px;display:flex;position:relative}.workspace .inbox-search-controls .search-box{background:var(--surface);flex:1;gap:6px;min-width:0;margin:0;padding:0 8px}.workspace .inbox-search-controls .search-box input{min-width:0;padding:8px 0;font-size:12px}.inbox-search-controls .search-box svg{flex-shrink:0}.inbox-filter-popover{flex-shrink:0;position:static}.inbox-filter-popover .inbox-popover-trigger{height:100%;padding:7px 8px;font-size:12px}.filter-count{background:var(--accent-tint);color:var(--accent);border-radius:4px;padding:1px 4px;font-size:11px;font-weight:650}.inbox-filter-footer{gap:10px;display:grid}.inbox-filter-footer small{color:var(--ink-secondary);font-size:12px}.inbox-active-filters{flex-wrap:wrap;gap:5px;margin:6px 14px 2px;display:flex}.inbox-active-filters button{background:var(--accent-tint);border-color:var(--accent-line);align-items:center;gap:5px;max-width:100%;min-height:28px;padding:4px 6px;font-size:12px;display:flex}.inbox-active-filters button span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.inbox-active-filters button svg{flex-shrink:0}.inbox-active-filters .clear-filters{color:var(--ink-secondary);background:0 0;border-color:#0000}.workspace .inbox-tabs{gap:13px;padding:0 14px}.workspace .inbox-tabs button{padding:10px 0}.workspace .conversation-row{gap:10px;min-height:88px;padding:14px 12px}.workspace .conversation-row .avatar{flex-shrink:0;width:36px;height:36px;font-size:12px}.workspace .row-title{flex-wrap:wrap;gap:3px 7px}.workspace .row-title strong{flex:105px}.workspace .inbox-footer{padding:10px 14px}.workspace .conversation-header{flex-shrink:0;gap:10px;min-height:64px;padding:10px 18px}.workspace .conversation-header>.avatar{flex-shrink:0;width:36px;height:36px;font-size:12px}.workspace .conversation-person h2{flex-wrap:nowrap;gap:8px;margin-bottom:3px;font-size:16px}.workspace .customer-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.workspace .conversation-person p{font-size:11px}.workspace .conversation-actions{flex-shrink:0;gap:6px}.workspace .conversation-actions button{min-height:32px;padding:7px 9px}.workspace .conversation-actions .icon-button{padding:7px}.workspace .timeline-shell .timeline{padding:20px max(20px,50% - 520px)}.workspace .message{gap:9px;max-width:min(88%,780px);margin-bottom:18px}.workspace .message-body{padding:10px 13px;line-height:1.5}.workspace .date-divider{margin-bottom:20px}.workspace .private-note{margin:14px 0;padding:11px 14px}.workspace .details-pane h2{margin-bottom:18px;font-size:14px}.workspace .details-pane dl>div{gap:8px;margin-bottom:15px}.workspace .details-pane dd{overflow-wrap:anywhere;min-width:0}.workspace .details-pane section{margin-top:20px;padding-top:18px}.account-panel{--account-muted:#5e6779;--account-faint:#9aa3b4;--account-line:#eef0f5;--account-surface:#f7f8fb;--account-live:#2f6b4f;--account-live-bg:#e8f2ec;--account-owing:#b42335;--account-owing-bg:#fdecee;--account-warn:#8a5a00;--account-warn-bg:#fbf1dc;container-type:inline-size}:root[data-theme=dark] .account-panel{--account-muted:#a2abbb;--account-faint:#6b7384;--account-line:#2a2f39;--account-surface:#1c2028;--account-live:#7fd3a7;--account-live-bg:#1b3227;--account-owing:#ff8a95;--account-owing-bg:#3a1d22;--account-warn:#f0c36b;--account-warn-bg:#3a2d12}.workspace .details-pane .account-panel{border:1px solid var(--border);background:var(--canvas);color:var(--ink);border-radius:10px;margin-top:16px;padding:0;font-size:12px;overflow:visible}.account-panel-heading{align-items:center;gap:2px;padding:4px 6px 4px 4px;display:flex}.workspace .details-pane .account-panel-heading h2{flex:1;min-width:0;margin:0}.account-panel .account-panel-toggle,.account-panel .account-collapse,.account-panel .account-refresh{color:inherit;font:inherit;cursor:pointer;background:0 0;border:0;border-radius:6px;min-height:36px;padding:8px;transition:background-color .16s,color .16s}.account-heading-content{text-align:left;align-items:center;gap:9px;width:100%;padding:6px 8px;font-size:13px;display:flex}.account-heading-content>svg:first-of-type{flex-shrink:0}.account-heading-name{flex:1;grid-template-columns:minmax(0,1fr);gap:1px;min-width:0;display:grid}.account-heading-name>strong{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.account-panel .account-panel-toggle{text-align:left;text-overflow:ellipsis;white-space:nowrap;width:100%;min-height:0;padding:0;font-weight:600;display:block;overflow:hidden}.account-panel .account-collapse{flex-shrink:0;place-items:center;min-width:20px;padding:0;display:grid}.workspace .details-pane .europa-link{color:var(--account-muted,var(--ink));text-underline-offset:2px;text-decoration:underline}.workspace .details-pane .europa-link:hover{color:var(--accent)}.workspace .details-pane .europa-link:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:2px}.account-heading-meta{color:var(--account-muted);font-variant-numeric:tabular-nums;flex-wrap:wrap;align-items:center;gap:0 4px;font-size:11px;font-weight:400;display:flex}.account-heading-meta>span{white-space:nowrap}.account-heading-meta>span:not(:has(a)){text-overflow:ellipsis;max-width:100%;overflow:hidden}.account-heading-meta>span:first-child{display:inline-flex}.account-heading-meta>span:not(:first-child)+span:before{content:"·";color:var(--account-faint);margin-right:4px}.account-heading-balance{flex-shrink:0;justify-items:end;gap:1px;display:grid}.account-heading-balance>strong{white-space:nowrap;font-variant-numeric:tabular-nums;font-size:15px;font-weight:600}.account-heading-balance>span{letter-spacing:.06em;text-transform:uppercase;color:var(--account-muted);font-size:10px;font-weight:400}.account-heading-balance[data-tone=credit]>*,.account-invoice-amount[data-tone=credit]{color:var(--account-live)}.account-heading-balance[data-tone=owing]>*{color:var(--account-owing)}.account-heading-balance[data-tone]>span{font-weight:600}@container (width<=280px){.account-heading-content>svg:first-of-type{display:none}.account-heading-balance>strong{font-size:13px}}.account-tabs{border-bottom:1px solid var(--account-line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:4px 8px;margin:0 0 6px;display:flex}.workspace .details-pane .account-panel section{border-top:0;margin-top:0;padding-top:0}.account-panel .account-refresh{place-items:center;min-width:36px;display:grid}.account-panel .account-refresh:disabled{opacity:.5;cursor:wait}.account-panel .account-panel-toggle:hover,.account-panel .account-refresh:not(:disabled):hover,.account-disclosure>summary:hover{background:color-mix(in srgb, var(--border) 35%, var(--canvas))}.account-panel button:focus-visible,.account-disclosure>summary:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.account-panel>div[id]{padding:0 12px 12px}.account-panel>div[id][hidden]{display:none}.account-chevron{flex-shrink:0;transition:transform .18s}.account-collapse[aria-expanded=false] .account-chevron{transform:rotate(-90deg)}.account-panel p{margin:0;font-size:12px;line-height:1.5}.account-panel .account-notice{background:var(--warning-surface);color:var(--warning-ink);border-radius:6px;align-items:flex-start;gap:7px;margin:8px 0;padding:9px 10px;display:flex}.account-notice>svg{flex-shrink:0;margin-top:2px}.account-panel .account-empty,.account-panel .account-loading{color:var(--account-muted);margin:8px 0}.account-refreshing{animation:1s linear infinite account-spin}@keyframes account-spin{to{transform:rotate(360deg)}}.account-panel .account-disclosure{border-bottom:1px solid var(--account-line);margin:0}.account-disclosure>summary{cursor:pointer;border-radius:6px;align-items:center;gap:9px;min-height:36px;padding:6px 8px;font-size:12px;font-weight:600;list-style:none;transition:background-color .16s;display:flex}.account-disclosure>summary::-webkit-details-marker{display:none}.account-disclosure>summary>svg:first-child{color:var(--account-muted);flex-shrink:0}.account-disclosure>summary>span:first-of-type{flex:1;min-width:0}.account-count{text-align:center;min-width:17px;color:var(--account-muted);background:var(--account-line);font-variant-numeric:tabular-nums;border-radius:9px;padding:1px 5px;font-size:10px;font-weight:600}.account-disclosure .account-chevron{color:var(--account-faint);transform:rotate(-90deg)}.account-disclosure[open]>summary>.account-chevron{transform:rotate(0)}.account-disclosure-content{padding:0 8px 10px}.workspace .details-pane .account-fields{margin:0}.workspace .details-pane .account-fields>div{grid-template-columns:52px minmax(0,1fr);align-items:start;gap:10px;margin:0;padding:7px 0;display:grid}.workspace .details-pane .account-fields dt{color:var(--account-muted);font-size:12px}.workspace .details-pane .account-fields dd{text-align:left;overflow-wrap:anywhere;font-size:12px;line-height:1.5;display:block}.account-section-label{letter-spacing:.08em;text-transform:uppercase;color:var(--account-muted);align-items:center;gap:7px;margin:12px 4px 6px;font-size:10px;font-weight:600;display:flex}.account-section-label:after{content:"";background:var(--account-line);flex:1;order:1;height:1px}.account-section-label>.account-count{letter-spacing:0;order:2}.account-site+.account-site{margin-top:10px}.account-panel .account-site-address{color:var(--account-muted);overflow-wrap:anywhere;align-items:flex-start;gap:5px;margin:0 4px 6px;font-size:11px;display:flex}.account-site-address>svg{flex-shrink:0;margin-top:2px}.service-cards{gap:6px;margin:0;padding:0;list-style:none;display:grid}.service-card{border:1px solid var(--border);background:var(--canvas);border-radius:9px;min-width:0}.service-card-summary{border-radius:8px;align-items:center;gap:9px;min-height:36px;padding:8px 10px;list-style:none;display:flex}details.service-card>summary{cursor:pointer;transition:background-color .16s}details.service-card>summary::-webkit-details-marker{display:none}details.service-card>summary:hover{background:var(--account-surface)}details.service-card>summary:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.service-card-summary>svg:first-child{color:var(--account-muted);flex-shrink:0}.service-card-summary>.account-chevron{color:var(--account-faint);transform:rotate(-90deg)}details.service-card[open]>summary>.account-chevron{transform:rotate(0)}.service-card-title{flex:1;gap:2px;min-width:0;display:grid}.service-card-title>span:first-child{flex-wrap:wrap;align-items:baseline;gap:2px 7px;display:flex}.service-card-title strong{font-size:12px;font-weight:600}.service-card-id,.service-card-plan{color:var(--account-muted);overflow-wrap:anywhere;font-size:11px}.service-card-id{font-variant-numeric:tabular-nums}.service-card-status,.account-status{letter-spacing:.04em;text-transform:uppercase;color:var(--account-muted);background:var(--account-line);border-radius:9px;flex-shrink:0;padding:2px 6px;font-size:10px;font-weight:600}.service-card-status[data-live],.account-status[data-tone=success],.account-credit-tag{color:var(--account-live);background:var(--account-live-bg)}.account-status[data-tone=failed]{color:var(--account-owing);background:var(--account-owing-bg)}.account-status[data-tone=reversed]{color:var(--account-warn);background:var(--account-warn-bg)}.account-credit-tag{letter-spacing:.04em;text-transform:uppercase;vertical-align:1px;border-radius:9px;margin-left:6px;padding:1px 6px;font-size:10px;font-weight:600}.service-card-body{padding:0 10px 10px 34px}.account-panel .service-history{color:var(--warning-ink);background:var(--warning-surface);border-radius:6px;margin-bottom:6px;padding:6px 8px;font-size:11px}.workspace .details-pane .service-rates{border-top:1px solid var(--account-line);margin:0}.workspace .details-pane .service-rates>div{border-bottom:1px solid var(--account-line);flex-wrap:wrap;justify-content:space-between;gap:2px 10px;margin:0;padding:6px 0;display:flex}.service-rates dt,.service-rates dd{gap:1px;min-width:0;margin:0;font-size:12px;display:grid}.service-rates dd{text-align:right;font-variant-numeric:tabular-nums;margin-left:auto}.service-rates strong{font-weight:600}.service-rates span{color:var(--account-muted);overflow-wrap:anywhere;font-size:11px}.service-periods>summary{min-height:28px;color:var(--account-muted);cursor:pointer;align-items:center;gap:5px;font-size:11px;list-style:none;display:flex}.service-periods>summary::-webkit-details-marker{display:none}.service-periods>summary>.account-chevron{transform:rotate(-90deg)}.service-periods[open]>summary>.account-chevron{transform:rotate(0)}.account-panel .service-periods p{margin-bottom:4px;font-size:11px}.account-record{border-bottom:1px solid var(--border);padding:10px 0;font-size:12px}.account-record:last-child{border:0;padding-bottom:0}.account-record-heading{font-variant-numeric:tabular-nums;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:6px 10px;display:flex}.account-record-heading>strong{overflow-wrap:anywhere;min-width:0;font-weight:500}.account-record-heading>span{margin-left:auto}.account-panel .account-record p{color:var(--account-muted);overflow-wrap:anywhere;margin-top:5px}.account-panel .account-footnote{color:var(--account-muted);margin-top:10px;font-size:11px}.account-insights button:focus-visible,.account-insights summary:focus-visible,.account-view-switch button:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.insights-view{background:var(--hover);border-radius:6px;gap:2px;padding:2px;display:flex}.workspace .insights-view button,.workspace .insight-filters button,.workspace .insight-more-button{font:inherit;cursor:pointer;background:0 0;border:0;font-size:11px}.workspace .insights-view button{min-height:24px;color:var(--account-muted);border-radius:4px;padding:0 8px}.workspace .insights-view button[aria-pressed=true]{background:var(--canvas);color:var(--ink);font-weight:600;box-shadow:0 1px 2px #1b2c4314}.insight-row>summary{align-items:flex-start}.insight-row>summary>svg{margin-top:1px}.insight-row-title{gap:2px;display:grid}.insight-row-summary{color:var(--account-muted);overflow-wrap:anywhere;font-size:11px;font-weight:400}.insight-row>.account-disclosure-content{padding-left:32px}.insight-bills-scroll{overflow-x:auto}.insight-bills{border-collapse:collapse;font-variant-numeric:tabular-nums;width:100%;font-size:12px}.insight-bills th,.insight-bills td{text-align:right;vertical-align:top;padding:5px 0 5px 8px}.insight-bills th:first-child{text-align:left;padding-left:0}.insight-bills thead th{letter-spacing:.04em;text-transform:uppercase;color:var(--account-muted);font-size:10px;font-weight:600}.insight-bills th>span{letter-spacing:0;text-transform:none;color:var(--account-muted);overflow-wrap:anywhere;font-size:10px;font-weight:400;display:block}.insight-bills tbody tr{border-top:1px solid var(--account-line)}.insight-bills tbody th{font-weight:400}.insight-bills tbody td+td{color:var(--account-muted)}.insight-bills tbody td:nth-child(2),.insight-bills-total th,.insight-bills-total td{font-weight:600}.insight-bills .insight-bills-total{border-top-color:var(--border)}.account-panel .insight-flags{flex-wrap:wrap;gap:4px;margin:6px 0 0;display:flex}.insight-flags>span{color:var(--flag-ink);background:var(--flag-surface);border-radius:9px;padding:2px 7px;font-size:11px}.insight-more>summary{min-height:28px;color:var(--account-muted);cursor:pointer;align-items:center;gap:5px;font-size:11px;list-style:none;display:flex}.insight-more>summary::-webkit-details-marker{display:none}.insight-more>summary>.account-chevron{transform:rotate(-90deg)}.insight-more[open]>summary>.account-chevron{transform:rotate(0)}.insight-charges+.insight-charges,.insight-hero+.insight-hero{border-top:1px solid var(--account-line);margin-top:10px;padding-top:10px}.insight-charges strong span,.insight-hero>strong span{color:var(--account-muted);font-weight:400}.account-panel .insight-charges p,.account-panel .insight-meta{color:var(--account-muted);margin:4px 0;font-size:11px}.workspace .details-pane .insight-charges dl{margin:0}.workspace .details-pane .insight-charges dl>div{justify-content:space-between;gap:10px;margin:0;padding:3px 0;font-size:11px;display:flex}.insight-charges dt{color:var(--account-muted)}.insight-charges dd{font-variant-numeric:tabular-nums}.insight-warnings{color:var(--account-muted);margin:0;padding-left:16px;font-size:11px}.workspace .details-pane .insight-stats{grid-template-columns:repeat(auto-fit,minmax(84px,1fr));gap:6px;margin:6px 0 0;display:grid}.workspace .details-pane .insight-stats>div{background:var(--account-surface);border-radius:6px;margin:0;padding:6px 7px;display:block}.insight-stats dt{color:var(--account-muted);font-size:10px}.insight-stats dd{font-variant-numeric:tabular-nums;margin:1px 0 0;font-size:12px;font-weight:600}.insight-events{gap:6px;margin:0;padding:0;font-size:11px;list-style:none;display:grid}.insight-events span{color:var(--account-muted);display:block}.insight-records{margin:0;padding:0;list-style:none}.insight-records>li+li{border-top:1px solid var(--account-line)}.insight-record>summary{cursor:pointer;border-radius:4px;align-items:center;gap:8px;min-height:30px;padding:0 2px;font-size:12px;list-style:none;display:flex}.insight-record>summary::-webkit-details-marker{display:none}.insight-record>summary:hover{background:var(--account-surface)}.insight-record>summary>svg{color:var(--account-muted);flex-shrink:0}.insight-record-date{text-align:right;min-width:18px;color:var(--account-muted);font-variant-numeric:tabular-nums;flex-shrink:0;font-size:11px}.insight-records .insight-record-date{text-align:left;min-width:40px}.insight-month .insight-record-date{text-align:right;min-width:18px}.insight-record-title{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.insight-record-title>span,.insight-record-status{color:var(--account-muted);font-size:11px}.insight-record-status{text-overflow:ellipsis;white-space:nowrap;flex-shrink:0;max-width:40%;overflow:hidden}.insight-record-body{padding:0 2px 8px 28px}.account-panel .insight-record-body p{color:var(--account-muted);overflow-wrap:anywhere;margin-top:3px;font-size:11px}.insight-message{white-space:pre-wrap}.workspace .insight-more-button{min-height:28px;color:var(--account-muted);padding:0 2px;font-weight:600;text-decoration:underline}.workspace .details-pane .account-panel .insight-bills-card{border:1px solid var(--border);border-radius:9px;margin:4px 0 6px;padding:10px 11px}.workspace .details-pane .insight-bills-card h3{align-items:center;gap:6px;margin:0;font-size:12px;font-weight:600;display:flex}.insight-bills-card h3>svg{color:var(--account-muted)}.insight-bills-card .insight-stats dd{font-size:14px}.insight-filters{flex-wrap:wrap;gap:4px;margin:0 2px 8px;display:flex}.workspace .insight-filters button{border:1px solid var(--border);min-height:26px;color:var(--account-muted);background:var(--canvas);border-radius:13px;padding:0 9px}.workspace .insight-filters button[aria-pressed=true]{border-color:var(--ink);color:var(--canvas);background:var(--ink);font-weight:600}.insight-month+.insight-month{margin-top:6px}.account-panel .insight-month>p{letter-spacing:.06em;text-transform:uppercase;color:var(--account-muted);margin:0 4px 2px;font-size:10px;font-weight:600}@media (pointer:coarse){.account-panel .account-panel-toggle,.account-panel .account-collapse,.account-panel .account-refresh{min-height:44px}.account-panel .account-refresh,.account-panel .account-collapse{min-width:44px}}@media (prefers-reduced-motion:reduce){.account-panel *,.account-panel :before,.account-panel :after{transition:none!important;animation:none!important}}.workspace .details-pane>*{flex-shrink:0}.workspace .details-pane .ai-sidebar-slot{margin:0}.workspace .details-pane .ai-sidebar-slot:empty,.workspace .details-pane .identity-sidebar-slot:empty{display:none}.workspace .details-pane .sidebar-card,.workspace .details-pane .ai-sidebar-slot .ai-assistant{border:1px solid var(--border);background:var(--canvas);color:var(--ink);border-radius:10px;margin:0;padding:0;font-size:12px}.workspace .details-pane .sidebar-section{display:block}.workspace .details-pane .sidebar-section-heading{margin:0;font-size:13px}.workspace .details-pane .sidebar-section-heading>button{width:100%;min-height:44px;color:var(--ink);font:inherit;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:6px;align-items:center;gap:8px;margin:4px 0;padding:8px 16px;font-weight:600;transition:background-color .16s;display:flex}.sidebar-section-heading>button>span{flex:1;min-width:0}.sidebar-section-heading>button>svg{flex-shrink:0}.sidebar-chevron{transition:transform .18s}.sidebar-section-heading>button[aria-expanded=false]>.sidebar-chevron,.ai-section-toggle[aria-expanded=false]>.sidebar-chevron{transform:rotate(-90deg)}.workspace .details-pane .sidebar-section-content{gap:10px;padding:0 16px 16px;display:grid}.workspace .details-pane .sidebar-section-content[hidden]{display:none}.workspace .details-pane .sidebar-section-content>dl{margin:0}.workspace .details-pane .sidebar-section-content dl>div{grid-template-columns:minmax(65px,.7fr) minmax(0,1.3fr);align-items:start;gap:10px;margin-bottom:12px;display:grid}.workspace .details-pane .sidebar-section-content dl>div:last-child{margin-bottom:0}.workspace .details-pane .sidebar-section-content dd{justify-content:flex-end;font-size:12px;line-height:1.5}.workspace .details-pane .sidebar-section-content dt{font-size:12px;line-height:1.5}.workspace .details-pane .sidebar-section-heading>button:hover,.workspace .details-pane .ai-assistant .ai-section-toggle:hover{background:color-mix(in srgb, var(--border) 35%, var(--canvas))}.workspace .details-pane .sidebar-section-heading>button:focus-visible,.workspace .details-pane .ai-assistant .ai-section-toggle:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}.workspace .details-pane .account-collapse,.workspace .details-pane .account-refresh{min-height:44px}.workspace .details-pane .ai-assistant-header{flex-wrap:nowrap;gap:6px;padding:4px 0}.workspace .details-pane .ai-assistant .ai-section-toggle{min-height:44px;color:var(--ink);border-radius:6px;gap:8px;padding:8px 16px;font-size:13px;font-weight:600;transition:background-color .16s}.workspace .details-pane .ai-section-toggle>svg:first-child{color:var(--ai-ink)}.workspace .details-pane .ai-assistant-content{border-color:var(--border);padding:12px 16px}.workspace .details-pane .ai-status{background:var(--ai-status-surface);border-radius:4px;padding:2px 5px}@media (prefers-reduced-motion:reduce){.sidebar-card *,.ai-section-toggle{transition:none!important}}.workspace .mobile-conversation-details{flex-shrink:0;display:none}@media (width>=761px) and (width<=1099px){.workspace{--details-divider:0px;--details-width:0px!important}.workspace .details-pane,.workspace .details-resizer,.workspace .details-toggle{display:none}.workspace .mobile-conversation-details{border-bottom:1px solid var(--border);max-height:220px;padding:7px 16px;font-size:12px;display:block;overflow:auto}.workspace .wordmark>span,.workspace .header-right>.avatar{display:none}}@media (width<=760px){.inbox-popover-trigger,.inbox-popover-heading button,.inbox-active-filters button,.workspace .inbox-heading select,.inbox-popover-panel button,.workspace .inbox-popover-panel select,.inbox-popover-panel input{min-height:44px}.inbox-popover-heading button,.theme-menu>summary{min-width:44px}.theme-menu>summary,.theme-menu-panel label{min-height:44px}.theme-menu-panel{left:0;right:auto}.inbox-popover-panel{width:min(320px,100vw - 28px)}.inbox-filter-popover .inbox-popover-panel{max-height:min(480px,100dvh - 210px)}.workspace{grid-template-rows:auto minmax(0,1fr);grid-template-columns:minmax(0,1fr)}.workspace .rail,.workspace .details-pane,.workspace .pane-resizer,.workspace .layout-toggle,.workspace .layout-controls{display:none}.workspace .workspace-header{grid-column:1;justify-content:flex-start;gap:6px;min-height:54px;padding:8px 12px}.workspace .header-right{display:contents}.workspace .header-right>button{padding:6px}.workspace .wordmark>span,.workspace .header-right>.avatar{display:none}.workspace .inbox-pane,.workspace .conversation-pane{grid-area:2/1}.workspace.inbox-collapsed .inbox-pane{display:flex}.workspace .mobile-hidden,.workspace.inbox-collapsed .inbox-pane.mobile-hidden{display:none}.workspace .conversation-header{gap:8px;min-height:60px;padding:8px 12px}.workspace .conversation-person h2{font-size:15px;display:flex}.workspace .conversation-actions{margin-left:auto}.workspace .conversation-actions button{padding:6px}.workspace .mobile-conversation-details{border-bottom:1px solid var(--border);max-height:220px;padding:7px 12px;font-size:12px;display:block;overflow:auto}.workspace .timeline-shell .timeline{padding:14px}.workspace .message{max-width:97%}}.ai-age-notice{z-index:1000;border:1px solid var(--warning-line);background:var(--warning-surface);max-width:min(440px,100vw - 32px);color:var(--warning-ink);border-radius:8px;align-items:flex-start;gap:12px;padding:14px 16px;font-size:13px;display:flex;position:fixed;top:76px;right:24px;box-shadow:0 4px 20px #0002}.ai-age-notice button{flex:none}.call-note-option{max-width:260px;color:var(--ink-secondary);white-space:normal;align-items:center;gap:6px;font-size:11px;line-height:1.3;display:inline-flex}.call-note-option input{flex-shrink:0;margin:0}.call-note-status{gap:8px;font-size:12px;display:grid}.call-note-status p{margin:0}.call-note-status.saved .call-note-state{color:var(--success-ink)}.call-note-status.failed .call-note-state{color:var(--danger-ink)}.call-note-reason,.call-note-topics,.call-note-footer{color:var(--muted)}.call-note-preview{border:1px solid var(--border);background:var(--sunken);overflow-wrap:anywhere;border-radius:8px;gap:6px;padding:8px 10px;display:grid}.call-note-status button{justify-self:start}@media (width<=760px){.call-note-option{max-width:160px}}.workspace .composer{padding:0 max(16px,50% - 520px) 12px;container:agent-composer/inline-size}.workspace .composer-tabs{gap:18px;margin-bottom:6px}.workspace .composer-tabs button{min-height:34px;padding:7px 1px 6px;font-size:12px}.workspace .composer-surface{border:1px solid var(--border-strong);background:var(--surface);border-radius:12px;box-shadow:0 1px 3px #15203305}.workspace .composer-surface:focus-within{border-color:var(--border-focus);box-shadow:0 0 0 2px #15203306}.workspace .composer textarea{resize:none;background:0 0;border:0;border-radius:12px 12px 0 0;min-height:44px;max-height:160px;padding:11px 12px 5px;font-size:13px;line-height:1.5;display:block;overflow-y:auto}.workspace .composer textarea:focus-visible{outline:0}.workspace .composer-toolbar{flex-wrap:wrap;align-items:center;gap:6px;min-height:40px;padding:3px 8px 8px;display:flex}.workspace .composer-toolbar .composer-extras{gap:4px}.workspace .composer-toolbar>.primary{white-space:nowrap;border-radius:8px;min-height:30px;padding:6px 11px;font-size:12px}.workspace .composer-toolbar .composer-extras>button{min-height:30px;color:var(--icon-strong);white-space:nowrap;background:0 0;border-color:#0000;padding:5px 7px;font-size:11px}.workspace .composer-toolbar .composer-extras>button:hover{background:var(--toolbar-hover)}.workspace .composer-toolbar .emoji-menu summary,.workspace .composer-toolbar .media-availability summary,.workspace .composer-toolbar .file-picker{width:30px;height:30px;color:var(--icon);cursor:pointer;border:0;border-radius:6px;justify-content:center;align-items:center;padding:5px;list-style:none;display:flex}.workspace .composer-toolbar summary::-webkit-details-marker{display:none}.workspace .composer-toolbar .emoji-menu summary:hover,.workspace .composer-toolbar .media-availability summary:hover,.workspace .composer-toolbar .file-picker:hover{background:var(--toolbar-hover)}.workspace .composer-toolbar .media-availability.unavailable summary{color:var(--icon-disabled)}.workspace .composer-hint{color:var(--muted);margin-left:auto;font-size:10px}.workspace .composer-count{color:var(--muted);white-space:nowrap;margin:0 5px;font-size:10px}.workspace .composer-count.limit-reached{color:var(--limit-ink)}.workspace .composer-toolbar>.attachment-composer,.workspace .composer-toolbar .attachment-tools{display:contents}.workspace .composer-toolbar .media-availability{position:relative}.workspace .composer-toolbar .media-availability>small{z-index:6;border:1px solid var(--border);background:var(--surface);border-radius:8px;width:240px;max-width:70cqw;padding:10px 12px;position:absolute;bottom:calc(100% + 6px);left:0;box-shadow:0 4px 18px #16213c20}.workspace .composer-toolbar .attachment-drafts{flex-basis:100%;order:-2;margin:0 0 3px}.workspace .composer-toolbar .attachment-composer>p,.workspace .composer-toolbar .attachment-composer>small,.workspace .composer-toolbar .attachment-composer>button{flex-basis:100%;order:-1;margin:0}.workspace .composer-toolbar .voice-recorder{flex-wrap:wrap;min-width:0}.workspace .composer-toolbar .voice-recorder button{padding:5px 7px;font-size:11px}.workspace .composer-toolbar .mention-picker{margin:0;font-size:11px}.workspace .composer-toolbar .mention-picker>summary{cursor:pointer;padding:6px}.workspace .composer-toolbar .mention-picker>div{z-index:6;border:1px solid var(--note-draft-line);width:290px;max-width:80cqw;max-height:210px;position:absolute;bottom:calc(100% + 6px);left:0;box-shadow:0 4px 18px #16213c20}.workspace .composer.note-mode{background:var(--note-composer)}.workspace .composer .note-warning{margin:0 0 6px}.workspace .composer.note-mode .composer-surface{border-color:var(--note-draft-line);background:var(--note-draft-surface)}@container agent-composer (width<=600px){.workspace .composer-hint:not(.claim-required){display:none}.workspace .composer-count{margin-left:auto}.workspace .composer-hint.claim-required{flex-basis:100%;order:-1}}@container agent-composer (width<=350px){.workspace .composer-toolbar{gap:3px}.workspace .composer-count{display:none}.workspace .composer-toolbar>.primary{margin-left:auto}}.workspace .ai-assistant,.workspace .details-pane .ai-assistant{border:1px solid var(--ai-line);background:var(--ai-surface);border-radius:10px;margin:0;padding:0;font-size:12px}.ai-assistant-header,.ai-assistant-controls,.ai-draft-actions{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.ai-assistant-header{padding:8px 10px}.workspace .ai-assistant .ai-section-toggle{color:var(--ai-ink);text-align:left;background:0 0;border:0;flex:1;align-items:center;gap:5px;padding:3px 0;display:inline-flex}.ai-section-toggle>strong{flex:1}.ai-assistant-controls{grid-template-columns:minmax(0,1fr);gap:4px;margin:0 0 10px;display:grid}.ai-assistant-controls>label{white-space:nowrap}.workspace .ai-assistant button,.workspace .ai-assistant select{min-height:30px;padding:5px 8px;font-size:11px}.ai-assistant select{width:100%;min-width:0}.ai-status{color:var(--ink-meta);font-size:10px}.ai-status[data-status=stale],.ai-status[data-status=review],.ai-status[data-status=failed]{color:var(--ai-stale)}.ai-assistant .ai-disclosure{color:var(--ink-meta);margin:0 0 10px;padding:0;font-size:11px}.ai-assistant-content{border-top:1px solid var(--ai-divider);overflow-wrap:anywhere;padding:10px}.ai-assistant-content h3{margin:0 0 6px;font-size:12px}.ai-reply-status{color:var(--ai-reply-ink);font-size:11px}.ai-freshness-warning{background:var(--caution-surface);color:var(--caution-ink);border-radius:6px;padding:8px;font-size:11px}.ai-assistant-content p{margin:5px 0 9px;line-height:1.5}.ai-draft-preview{border:1px solid var(--ai-preview-line);background:var(--surface);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:7px;padding:9px 11px}.ai-draft-actions{margin-bottom:12px}.ai-assistant-content ul{margin:6px 0 12px;padding-left:18px}.ai-assistant-content li{margin:5px 0;line-height:1.45}.ai-assistant-content .ai-warning-list{background:var(--caution-surface);color:var(--caution-ink);border-radius:7px;margin:4px 0 8px;padding:5px 8px 5px 25px;font-size:11px}.ai-next-action{border-top:1px solid var(--ai-divider-soft);padding:5px 0}.ai-action-heading{grid-template-columns:minmax(0,1fr);align-items:start;gap:4px;min-width:0;display:grid}.ai-action-heading>strong{min-width:0;font-size:11px}.ai-action-heading>button{white-space:normal;text-align:left;justify-self:start;min-width:0;max-width:100%}.ai-action-heading>small{color:var(--ink-meta);font-size:10px}.ai-action-review label{display:block}.ai-next-action>p{color:var(--ai-reply-ink)}.ai-action-review{border:1px solid var(--ai-review-line);background:var(--surface);border-radius:7px;gap:8px;margin:8px 0 3px;padding:10px;display:grid}.workspace .ai-action-review textarea{border:1px solid var(--border-strong);resize:vertical;border-radius:6px;width:100%;min-height:62px;max-height:140px;margin-top:4px;padding:8px}.ai-action-review input{width:100%;margin-top:4px}.ai-assistant-evidence{margin-top:6px;font-size:11px}.ai-assistant-evidence summary,.ai-reply-review>summary{cursor:pointer;color:var(--ai-ink)}.ai-reply-review{margin-bottom:8px;font-size:11px}.ai-reply-review[open]>summary{margin-bottom:8px}.ai-assistant .inline-error{margin:0}.ai-sidebar-slot:not(:empty){margin-bottom:20px}.workspace .composer-toolbar .ai-generate-button{width:30px;height:30px;color:var(--ai-ink);justify-content:center;align-items:center;padding:5px;display:inline-flex;position:relative}.ai-generate-button[data-status=failed]:after,.ai-generate-button[data-status=review]:after,.ai-generate-button[data-status=stale]:after,.ai-generate-button[data-status=ready]:after{content:"";background:var(--ai-stale);border-radius:50%;width:5px;height:5px;position:absolute;top:3px;right:3px}.ai-generate-button[data-status=ready]:after{background:var(--ai-ready)}.ai-generating-icon{animation:1s linear infinite ai-spin}@keyframes ai-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.ai-generating-icon{animation:none}}.workspace .ai-sidebar-drawer{border:0;border-left:1px solid var(--border);background:var(--pane);border-radius:0;width:min(360px,100vw - 24px);max-width:none;height:100dvh;max-height:100dvh;margin:0;padding:16px;position:fixed;inset:0 0 0 auto;overflow-y:auto;box-shadow:-8px 0 30px #16213c18}.ai-sidebar-drawer::backdrop{background:#15203350}.ai-drawer-header{justify-content:space-between;align-items:center;margin-bottom:12px;font-size:13px;display:flex}.identity-sidebar-slot:not(:empty){margin:16px 0 20px}.workspace .identity-panel,.workspace .details-pane .identity-panel{border:1px solid var(--border-strong);background:var(--surface);border-radius:10px;margin:0;padding:0;font-size:12px}.identity-heading{padding:9px 10px}.workspace .identity-heading>button{text-align:left;background:0 0;border:0;align-items:center;gap:6px;width:100%;padding:2px 0;font-size:12px;display:flex}.identity-heading strong{flex:1}.identity-status{color:var(--ink-meta);margin-top:5px;font-size:11px;display:block}.identity-status[data-status=mock_verified]{color:var(--ai-ready)}.identity-content{border-top:1px solid var(--identity-line);overflow-wrap:anywhere;grid-template-columns:minmax(0,1fr);gap:7px;padding:10px;display:grid}.identity-content p{margin:0;line-height:1.45}.identity-disclosure{color:var(--ink-meta);font-size:11px}.workspace .identity-content button,.workspace .identity-content select{width:100%;min-width:0;min-height:31px;font-size:11px}.identity-profile{margin:4px 0}.workspace .identity-profile>div,.workspace .details-pane .identity-profile>div{grid-template-columns:65px minmax(0,1fr);gap:6px;margin-bottom:6px;display:grid}.identity-profile dt{color:var(--ink-meta)}.identity-profile dd{margin:0}.identity-content form{gap:7px;min-width:0;display:grid}.workspace .identity-content input{box-sizing:border-box;width:100%;min-width:0;min-height:32px;font-size:12px}.identity-steps{margin:0;padding-left:18px;line-height:1.5}.account-view-switch{gap:14px;padding:0 4px;display:flex}.workspace .account-view-switch button{min-height:32px;color:var(--account-muted);background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;margin-bottom:-1px;padding:0 1px;font-size:12px}.workspace .account-view-switch button[aria-pressed=true]{border-bottom-color:var(--accent);color:var(--ink);font-weight:600}.ai-evidence-guide{color:var(--ai-guide-ink);margin:10px 0;font-size:11px;line-height:1.5}.ai-evidence-guide summary{cursor:pointer;align-content:center;min-height:30px;font-weight:600}.customer-page{--muted:#626d80;background:#f7f8fa;flex-direction:column;height:100dvh;display:flex;overflow:hidden}.customer-page-header{border-bottom:1px solid var(--border);background:#fff;flex:none;align-items:center;gap:10px;height:56px;padding:0 24px;display:flex}.customer-page-header>img{width:32px}.customer-page-header .wordmark{font-size:21px}.customer-page-header .wordmark>span{font-size:17px}.customer-page-header>button{min-height:40px;margin-left:auto}.customer-test-notice{color:#655364;background:#fbf2f5;border-bottom:1px solid #f0e6ea;flex:none;align-items:center;gap:7px;min-height:32px;padding:5px 24px;font-size:11px;display:flex}.customer-test-identity{text-overflow:ellipsis;white-space:nowrap;margin-left:auto;overflow:hidden}.customer-layout{border-inline:1px solid var(--border);flex:1;grid-template-columns:256px minmax(0,1fr);width:min(1440px,100%);min-height:0;margin:0 auto;display:grid}.customer-history{border-right:1px solid var(--border);flex-direction:column;min-height:0;display:flex}.customer-history>header{justify-content:space-between;align-items:center;gap:8px;min-height:72px;padding:16px;display:flex}.customer-history h2{margin:0;font-size:14px}.customer-history nav{flex:1;min-height:0;padding:0 8px;overflow-y:auto}.customer-history-item{text-align:left;background:0 0;border:1px solid #0000;border-radius:8px;flex-direction:column;align-items:stretch;gap:9px;width:100%;margin-bottom:4px;padding:14px 12px;display:flex}.customer-history-item:hover{background:#edf0f5}.customer-history-item.selected{box-shadow:inset 3px 0 var(--accent);background:#fff;border-color:#e4cbd2}.customer-history-title{align-items:center;gap:5px;font-size:13px;display:flex}.customer-history-title strong{font-weight:600}.customer-history-preview{text-overflow:ellipsis;white-space:nowrap;color:#566176;font-size:12px;display:block;overflow:hidden}.customer-history-meta{color:var(--muted);justify-content:space-between;gap:6px;font-size:10px;display:flex}.customer-unread{background:var(--accent);color:#fff;border-radius:9px;min-width:18px;margin-left:auto;padding:2px 5px;font-size:10px}.customer-history-empty,.customer-history-foot{color:var(--muted);padding:0 18px;font-size:12px;line-height:1.6}.customer-history-foot{border-top:1px solid var(--border);padding-top:12px;margin:0 16px 16px;padding-inline:0;font-size:11px}.customer-history .pagination{flex-wrap:wrap;padding:8px}.customer-history .pagination span{flex-basis:100%;order:-1}.customer-chat{background:#fff;flex-direction:column;min-width:0;min-height:0;display:flex}.customer-chat .widget-header{border-bottom:1px solid var(--border);flex:none;align-items:center;gap:12px;min-height:72px;padding:14px 24px;display:flex}.customer-heading{flex:1;min-width:0}.customer-heading h1{margin:0 0 5px;font-size:17px}.customer-heading p{color:#566176;overflow-wrap:anywhere;margin:0;font-size:12px;line-height:1.5}.customer-connected{color:var(--muted);white-space:nowrap;align-items:center;gap:6px;font-size:11px;display:flex}.customer-connected i{background:#218568;border-radius:50%;width:6px;height:6px}.customer-chat .service-notice,.customer-reconnecting{color:#505b70;border-bottom:1px solid var(--border);background:#f5f6fa;flex:none;padding:10px 24px;font-size:12px;line-height:1.5}.customer-reconnecting{color:#795414;background:#fff7e6}.customer-chat .error-banner{flex:none;margin:8px 16px}.customer-chat .timeline{padding:24px max(24px,50% - 430px)}.customer-chat .message{width:fit-content;max-width:85%;margin-bottom:18px}.customer-chat .message .avatar{display:none}.customer-chat .message-body{padding:10px 14px;font-size:14px;line-height:1.6}.customer-chat .message-body:empty{display:none}.customer-chat .message-meta{flex-wrap:wrap;font-size:11px}.customer-chat .date-divider{margin-bottom:20px}.customer-chat .typing-status{min-height:24px;padding-inline:24px;font-size:11px}.customer-chat .composer{flex:none;max-height:55%;padding:10px max(20px,50% - 434px) 14px;overflow-y:auto;container:customer-composer/inline-size}.customer-chat .composer-surface{background:#fff;border:1px solid #d2d8e1;border-radius:12px}.customer-chat .composer-surface:focus-within{border-color:#8996ac;box-shadow:0 0 0 2px #1520330b}.customer-chat .composer textarea{resize:none;border:0;border-radius:12px 12px 0 0;width:100%;min-height:44px;max-height:min(160px,22dvh);padding:11px 12px 5px;font-size:14px;line-height:1.5;display:block;overflow-y:auto}.customer-chat .composer textarea:focus-visible{outline:0}.customer-chat .composer-toolbar{flex-wrap:wrap;align-items:center;gap:5px;padding:3px 8px 8px;display:flex}.customer-chat .composer-toolbar>.attachment-composer,.customer-chat .attachment-tools{display:contents}.customer-chat .composer-extras{gap:4px}.customer-chat .emoji-menu summary,.customer-chat .media-availability summary,.customer-chat .file-picker{color:#566176;cursor:pointer;border:0;border-radius:7px;justify-content:center;align-items:center;width:36px;height:36px;padding:7px;list-style:none;display:flex}.customer-chat .composer-toolbar summary::-webkit-details-marker{display:none}.customer-chat .composer-toolbar summary:hover,.customer-chat .file-picker:hover{background:#f0f2f6}.customer-chat .composer-hint{color:var(--muted);margin-left:auto;font-size:10px}.customer-chat .composer-count{color:var(--muted);white-space:nowrap;margin:0 5px;font-size:10px}.customer-chat .composer-count.limit-reached{color:#a33737}.customer-chat .composer-toolbar>.primary{border-radius:8px;min-height:36px;padding:8px 13px;font-size:12px}.customer-chat .media-availability{position:relative}.customer-chat .attachment-drafts{flex-basis:100%;order:-2;margin:0 0 3px}.customer-chat .attachment-composer>p,.customer-chat .attachment-composer>small,.customer-chat .attachment-composer>button{flex-basis:100%;order:-1;margin:0}.customer-chat .attachment-drafts li{min-width:0}.customer-chat .attachment-drafts li>span{overflow-wrap:anywhere;min-width:0}.customer-chat .voice-recorder{flex-wrap:wrap;min-width:0}.customer-chat .composer-quote{margin-top:0}.customer-start{text-align:center;min-height:0;color:var(--muted);flex-direction:column;flex:1;justify-content:center;align-items:center;padding:24px;display:flex;overflow-y:auto}.customer-start>svg{color:var(--accent);flex:none}.customer-start h2{color:var(--ink);margin:20px 0 8px;font-size:23px}.customer-start p{max-width:360px;margin:0;font-size:14px;line-height:1.7}.customer-start button{min-height:44px;margin-top:24px}.customer-chat .resolved-bar{border-top:1px solid var(--border);flex:none;justify-content:space-between;align-items:center;gap:16px;padding:18px 24px;display:flex}.customer-chat .resolved-bar>div{color:#566176;align-items:center;gap:8px;font-size:12px;display:flex}.customer-chat .resolved-bar svg{flex:none}.customer-chat .resolved-bar button{flex:none;min-height:40px;font-size:12px}.customer-history-toggle,.customer-history-close{display:none}@container customer-composer (width<=660px){.customer-chat .composer-hint{display:none}.customer-chat .composer-count{margin-left:auto}}@media (width<=760px){.customer-page-header{height:52px;padding:0 14px}.customer-page-header .wordmark{font-size:19px}.customer-page-header .wordmark>span{font-size:14px}.customer-page-header>img{width:28px}.customer-page-header>button{padding:8px;font-size:12px}.customer-test-notice{min-height:30px;padding:5px 14px}.customer-test-identity{display:none}.customer-layout{border:0;flex-direction:column;display:flex}.customer-chat{flex:1}.customer-history{border:0;flex:1;display:none}.show-history .customer-history{display:flex}.show-history .customer-chat{display:none}.customer-history-toggle,.customer-history-close{flex:none;justify-content:center;align-items:center;width:40px;height:40px;padding:8px;display:inline-flex}.customer-history>header{min-height:64px}.customer-history-item{padding:16px}.customer-history-title{font-size:14px}.customer-history-meta{font-size:12px}.customer-chat .widget-header{gap:8px;min-height:66px;padding:10px 12px}.customer-heading h1{font-size:16px}.customer-heading p{font-size:11px}.customer-connected{display:none}.customer-chat .service-notice,.customer-reconnecting{padding:9px 16px}.customer-chat .timeline{padding:18px 16px}.customer-chat .message{max-width:94%}.customer-chat .message-body{font-size:14px}.customer-chat .composer{padding:8px 12px max(10px, env(safe-area-inset-bottom))}.customer-chat .composer textarea{font-size:16px}.customer-chat .emoji-menu summary,.customer-chat .media-availability summary,.customer-chat .file-picker{width:40px;height:40px}.customer-chat .composer-toolbar>.primary{min-height:40px}.customer-chat .typing-status{padding-inline:16px}.customer-chat .resolved-bar{flex-direction:column;align-items:stretch;padding:14px 16px}.customer-start h2{font-size:21px}}@media (height<=520px){.customer-chat .widget-header{min-height:56px;padding-block:8px}.customer-start{justify-content:flex-start;padding:16px}.customer-start h2{margin-top:8px;font-size:18px}.customer-start button{margin-top:12px}}.customer-chat .media-availability[open]{background:#f5f6fa;border-radius:8px;flex-basis:100%;order:-1;grid-template-columns:36px minmax(0,1fr);align-items:start;display:grid}.customer-chat .media-availability[open]>small{width:auto;box-shadow:none;background:0 0;border:0;padding:8px;position:static}.customer-chat .emoji-menu[open]>div{width:auto;box-shadow:none;border:0;flex-wrap:nowrap;padding:0;display:flex;position:static}.customer-chat .composer-extras:has(.emoji-menu[open]){flex-basis:100%;order:-1}.customer-chat .emoji-menu[open]{align-items:center;display:flex}.customer-chat .emoji-menu button{padding:5px;font-size:16px}.flow-settings label{flex-direction:column;gap:.35rem;margin-block:.6rem;display:flex}.flow-settings fieldset label,.flow-settings article>label{flex-direction:row;align-items:center}.flow-settings input[type=checkbox]{width:auto}.flow-settings input,.flow-settings select,.flow-settings textarea{min-width:0;max-width:100%}.flow-settings .muted{color:var(--text-muted);font-size:.85rem}.flow-binding,.flow-editor{border:1px solid var(--border);border-radius:.6rem;margin-block:1rem;padding:1rem}.flow-version{border-top:1px solid var(--border);padding-block:.5rem}.flow-version button,.flow-editor button{margin:.25rem}.flow-editor textarea{min-height:100px}.queue-source-picker{border:1px solid var(--border);border-radius:.5rem;min-width:0;margin:1rem 0 0;padding:.65rem}.queue-source-picker legend{padding-inline:.2rem;font-weight:600}.source-options{flex-wrap:wrap;gap:.2rem .75rem;display:flex}.flow-settings .source-options label{margin-block:.3rem}.source-picker-actions{flex-wrap:wrap;gap:.5rem;display:flex}@font-face{font-family:Rubik;src:url(/fonts/Rubik-Regular.ttf)format("truetype");font-weight:400;font-style:normal;font-display:swap}html.app-chat-page,body.app-chat-page,body.app-chat-page #root{overscroll-behavior:none;height:100%;overflow:hidden}.app-chat{--app-chat-support-surface:#fff5fa;--app-chat-support-border:#f5b8d9;--app-chat-support-accent:#ad0066;--app-chat-support-avatar:#ffe3f1;--app-chat-support-name:#342337;height:var(--app-chat-viewport-height,100dvh);color:#000;touch-action:pan-y;background:#f0e6f0;flex-direction:column;width:100%;margin:0;font:14px/1.5 Rubik,system-ui,sans-serif;display:flex;overflow:hidden}.app-chat>:not(.app-chat-history){flex-shrink:0}.app-chat .conversation-feedback{--brand:var(--app-chat-support-accent);--surface-hover:var(--app-chat-support-avatar);--border:var(--app-chat-support-border);background:var(--app-chat-support-surface)}.app-chat-closing-actions{padding:8px 16px}.app-chat-test{color:#6b596b;margin:0;padding:2px 16px;font-size:10px}.app-chat-history{overscroll-behavior:contain;scrollbar-width:none;flex:1;min-height:0;padding:8px 16px;position:relative;overflow:auto}.app-chat-history::-webkit-scrollbar{display:none}.app-chat-message{align-items:flex-start;width:85%;margin:0 0 8px;animation:.25s ease-out app-chat-arrive;display:flex}@keyframes app-chat-arrive{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion:reduce){.app-chat-message{animation:none}}.app-chat-avatar{color:#fff;background:linear-gradient(90deg,#ec008c,#fbae47);border-radius:50%;flex:0 0 28px;justify-content:center;align-items:center;height:28px;margin:4px 8px 0 0;display:flex}.app-chat-message-content{flex:1;min-width:0}.app-chat-bubble{background:#f5f5f5;border-radius:8px 12px 12px;padding:12px}.app-chat-message.own{width:fit-content;max-width:85%;margin-left:auto}.app-chat-message.own .app-chat-bubble{color:#fff;background:#ec008c;border-radius:12px 8px 12px 12px}.app-chat-bubble p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.app-chat-bubble strong{margin-bottom:4px;font-size:12px;display:block}.app-chat-message time{color:#666;margin:2px 4px 0;font-size:12px;display:block}.app-chat-message.own time{text-align:right}.app-chat-message-meta{color:#666;flex-wrap:wrap;align-items:center;gap:6px;margin:2px 4px 0;font-size:12px;display:flex}.app-chat-message-meta time{margin:0}.app-chat-message.own .app-chat-message-meta{justify-content:flex-end}.app-chat-message-meta .receipt{align-items:center;gap:3px;display:inline-flex}.app-chat-message-meta .receipt.read{color:#ad0066}.app-chat .app-chat-quote-action{color:#6b596b;background:0 0;border-color:#0000;align-items:center;gap:4px;min-height:44px;padding:4px 8px;font-size:12px;display:inline-flex}.app-chat-bubble a{color:inherit;overflow-wrap:anywhere;text-decoration:underline}.app-chat-bubble blockquote{white-space:pre-wrap;overflow-wrap:anywhere;border-left:3px solid;margin:0 0 8px;padding-left:8px}.app-chat .message-attachment img{object-fit:contain;max-width:100%;max-height:240px}.app-chat-connection{color:#6b596b;background:#fff5fa;margin:0;padding:6px 16px;font-size:12px}.app-chat .app-chat-new-messages{color:#ad0066;align-self:center;align-items:center;gap:6px;min-height:44px;margin:4px 0;display:flex}.app-chat-status{color:#6b596b;margin:0;padding:6px 16px;font-size:12px}.app-chat-status-assigned{background:var(--app-chat-support-surface);border:0;border-radius:12px;align-items:center;gap:10px;margin:4px 16px 6px;padding:10px 12px;display:flex}.app-chat-support-avatar{background:var(--app-chat-support-avatar);height:32px;color:var(--app-chat-support-accent);border-radius:50%;flex:0 0 32px;justify-content:center;align-items:center;display:flex}.app-chat-support-copy{overflow-wrap:anywhere;min-width:0;color:var(--app-chat-support-name);font-size:14px;line-height:1.5}.app-chat-support-copy strong{font-weight:600;display:inline}.app-chat-typing{color:#6b596b;min-height:20px;padding:0 16px;font-size:12px}.app-chat-error{border:1px solid #c77715;border-radius:8px;padding:12px}.app-chat form{padding:8px 16px;padding-bottom:max(8px, env(safe-area-inset-bottom));overscroll-behavior:contain;border-top:1px solid #ec008c;grid-template-columns:minmax(0,1fr) auto;gap:6px;max-height:48%;display:grid;overflow-y:auto}.app-chat-quote-draft,.app-chat .attachment-composer{grid-column:1/-1;min-width:0}.app-chat-quote-draft{border-left:3px solid #ad0066;align-items:center;gap:8px;padding-left:8px;font-size:12px;display:flex}.app-chat-quote-draft span{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.app-chat .attachment-tools{min-height:44px}.app-chat .file-picker{justify-content:center;align-items:center;min-width:44px;min-height:44px;display:inline-flex}.app-chat .attachment-drafts{max-height:96px;margin:4px 0;padding-left:0;list-style:none;overflow-y:auto}.app-chat .attachment-drafts li{align-items:center;gap:8px;display:flex}.app-chat .attachment-drafts li span{overflow-wrap:anywhere;flex:1}.app-chat .attachment-composer button,.app-chat .app-chat-quote-draft button{color:#ad0066;background:#fff5fa;min-width:44px;min-height:44px}.app-chat label{color:#6b596b;grid-column:1/-1;font-size:12px}.app-chat textarea{resize:none;color:#000;width:100%;height:48px;min-height:48px;font:inherit;box-sizing:border-box;background:#f5f5f5;border:1px solid gray;border-radius:12px;padding:10px;font-size:16px}.app-chat button{color:#000;min-height:40px;font:inherit;cursor:pointer;box-shadow:none;background:#f5f5f5;border:1px solid gray;border-radius:999px;justify-content:center;padding:8px 12px;line-height:1.25}.app-chat button:disabled{opacity:.5;cursor:default}.app-chat button:focus-visible{outline-offset:2px;outline:2px solid #ec008c}.app-chat-options{gap:4px;min-width:0;margin:8px 0 0;display:grid}.app-chat-options button,.app-chat-past-option{box-sizing:border-box;text-align:center;gap:8px;width:100%;min-width:0;max-width:100%;display:flex}.app-chat-options button>span,.app-chat-past-option>span{white-space:normal;overflow-wrap:anywhere;min-width:0}.app-chat-options svg,.app-chat-past-option svg{flex-shrink:0}.app-chat .app-chat-action,.app-chat form>button{color:#fff;background:linear-gradient(90deg,#e30086,#bd008c);border-color:#0000}.app-chat .app-chat-help{color:#bd6000;border-color:#e27300}.app-chat .app-chat-main-menu{color:#ec008c}.app-chat-past-option{text-align:center;border:1px solid gray;border-radius:999px;justify-content:center;align-items:center;gap:8px;min-height:40px;padding:8px 12px;display:flex}.app-chat-past-option.selected{color:#fff;background:linear-gradient(90deg,#e30086,#bd008c);border-color:#0000}.app-chat-options button.selected{font-weight:700;box-shadow:inset 0 0 0 2px #fff}.app-chat.app-chat-compact form{padding:6px 12px}.app-chat.app-chat-compact textarea{height:44px;min-height:44px}.app-chat .conversation-feedback form{border:0;flex-direction:column;max-height:none;padding:0;display:flex;overflow:visible}.app-chat .chat-rating button{padding:8px 4px}.app-chat .conversation-feedback button,.app-chat .chat-end-control button,.app-chat .chat-closing-actions button{min-height:44px}
